The internet age has made it easier than ever to save time and find the right private investigator to suit your needs. Websites that aggregate reviews make it simple to check multiple firm’s reputations at once. Utilizing email means investigators can respond to your inquiries lightning quick. With that in mind, here’s a few tips to help you find the right private investigator.

Find customer reviews and ask for references

Every business aims to satisfy it’s customers and private investigation firms are no different. One of the biggest benefits of the internet is the ability to quickly find reviews of just about anything. The Better Business Bureau, Yelp and Angie’s list are examples websites dedicated to keeping customers informed by aggregating reviews.

You can go to any of those sites and read hundreds of reviews from customers to help you figure out where to do business. Sometimes customers will give bad reviews for reasons outside of the business’s control. Luckily most review centric sites show the average of all reviews to help you determine if that bad review was an isolated incident or not.

Another way to determine where to spend your money is by asking the firm directly for references. Quality firms will be able to present references on request and if they can’t then it should set of alarm bells for potential clients. Always ask for references and reach out to as many past clients as you can.

You shouldn’t have to wait for a response to your inquiries

When you inquire with an investigation firm about doing business with them you should expect a quick response. With the advent of email it doesn’t make any sense that you would have to wait days to find out if you’re going to do business with a company or not. You may not get a fleshed out response right away, but it’s reasonable to expect acknowledgment of your request as soon as possible.

It benefits the client and the firm to respond expeditiously. Fast correspondence helps lay the groundwork for the level of service a client can expect and reflects the attention and importance with which a firm will serve them. Firms responding slowly or sporadically to your inquiries could be indicative of how they’ll handle your case. Do you want to wait for information about your case or do you want to know everything as soon as your investigators do?

Can they offer you a written cost estimate?

Ask anyone what the three most important considerations for where they do business are and you’re guaranteed to hear “price” listed early and often. Everyone is working within the constraints of their budget. Knowing what you’re going to spend ahead of time can help you maximize available funds and prevent unneeded stress.

Veteran investigators should be able to provide you with an estimate of the costs of your case, but it’s important that you get it in writing. Getting a written estimate will minimize the chances of miscommunication and confusion when the final bill arrives. Clients shouldn’t be caught off guard by the costs of the investigators work and veteran P.I.s understand this.

For Private Investigation Inquiry contact Thomas Lauth, Lauth Investigations 317-951-1100

David Schroeder, Blog Writer, Lauth Investigations International