Despite your best efforts, complaints and internal issues will sometimes arise in the workplace. In these instances, a thorough investigation of the situation can vastly improve the chances of a favorable outcome for your company. For instance, the information you uncover can help build a case and/or protect your firm’s hard-earned reputation. If you’re dealing with a potential problem, such as employee theft, fraud or drug abuse, here are 7 steps to conducting a successful workplace investigation.
Identify areas of concern. Everyone in management should understand what the signs of potential problems are so they can notify the appropriate parties and action can be taken. For minor issues for which employees all agree that what occurred isn’t of significant concern, a full-blown workplace investigation may not be necessary. In most cases, however, it’s usually better to err on the side of caution.
Act swiftly. The moment a potential internal problem is identified, it should be addressed. Waiting to conduct a workplace investigation could cause further issues. For example, not properly looking into reports of potential employee drug use or theft could result in everything from a decrease in morale and higher turnover to loss of revenue.
Enlist the help of an experienced investigator. Unless your business employs an individual or team that is specifically dedicated to internal investigations, enlisting the help of a trained, experienced professional to conduct the workplace investigation may be the wisest choice.
Plan the investigation. Having a well-thought-out plan of action in place beforehand can do wonders for ensuring that a workplace investigation goes as smoothly as possible. Obviously you can’t plan for everything, but you should at least have a framework from which to work. If you’ve hired a private investigator, this will likely be part of his or her initial investigation process.
Gather and evaluate evidence. While your goal should always be achieving a resolution without the need to go to court, sometimes litigation is unavoidable. That’s why gathering adequate evidence is so important, whether it’s documentation, photographs or sworn statements. The more legwork you do to bolster your case, the better the outcome will likely be.
Document everything. Each step of a workplace investigation should be well-documented. This, in effect, will cover your business should any questions arise down the road, particularly if the case ends up in front of a judge. A strong case will have all the documentation needed to back it up.
Follow up. The actual follow-up needed after a workplace investigation is conducted will vary based on the situation, but it should always be a part of the overall process. For instance, in the case of employee drug abuse, follow-up should be done to ensure that the situation has been resolved and that other team members are satisfied with the outcome.
Do you need assistance with an internal workplace investigation? Give us a call and let’s discuss how one of our experienced private investigators can help.
Copyright infringement can be one of the most detrimental infractions a business can fall victim to. Regardless of the size or industry of the organization, locating violators and holding them accountable is something that must be done to protect the integrity and hard work of the company. As experienced private investigators, we’ve assisted with countless copyright infringement investigations over the years. Here’s what the process typically involves.
First, we closely evaluate the situation at hand to determine whether the actions in question did, in fact, violate copyright law. This is where having many years of experience comes in handy. Next, we’ll determine to what degree or percentage the copyrighted content was infringed upon. This helps us to figure out what type of action can and should be taken by the business.
Once we’ve identified the scope of the copyright infringement, the next step is investigating to determine exactly who the violators are. This isn’t always easy, especially when the problem occurred many years ago and is just now being discovered. It can also be challenging to track down potential perpetrators online, where anonymity can cause roadblocks. Finding out who committed the crime can be a complicated process, which is why it’s best left to seasoned experts.
When the parties in question have been successfully identified, the next step is gathering evidence and determining damages. This is where legal assistance may be wise, particularly when the copyright infringement is considered to be significant (i.e. the violators have been or still are profiting from the use of the copyrighted material). If you don’t have adequate legal representation, we can help point you in the right direction.
With evidence in hand, the alleged violators will then be notified of the situation as well as the proposed remedies. An attorney can advise you on what kind of damages you’re entitled to pursue, based on the significance of the copyright infringement and how much evidence the investigation has resulted in. In some cases, a simple letter from your legal representative can be enough to achieve a settlement. In others, the situation may need to be brought before a judge.
Of course, like everything else, each case of copyright infringement is unique. If you need assistance gathering the evidence you need to pursue your rights, Lauth Investigations International, Inc. can help. Give us a call today to learn more.
There are a number of reasons a business may need to locate a former employee, whether it’s due to impropriety or to access the information they’re privy to, such as insider knowledge about the corporation or other employees. While many organizations choose to hire private investigators to do the necessary digging for them, others may prefer to conduct or at least begin the investigation on their own. That said, here are a few helpful tips of where you can start your search and hopefully find the information you’re looking for.
Search Engines – This may seem like the most obvious method, but in many cases, all it takes is a simple Google search to locate the person you’re after. (Hint: look for news and publications, like press releases, that may include contact information on where the party in question now resides or works).
Professional Organizations – Many of these organizations maintain member lists which are available to the public. Check groups that are closely related to your industry and/or the employee’s particular expertise.
Public Records – If applicable, you may be able to find the information you need by checking with local licensing boards. Additionally, corporate and SEC filings often contain detailed info, as to litigation records.
Archive.org – This website contains a wealth of information on just about everything under the sun. In fact, it’s widely considered to be one of the largest digital collections of information on the Internet today. Put it to good use.
LinkedIn – First, set your profile to private to ensure anonymity when viewing other LinkedIn profiles. In many cases, a basic search will yield the results you’re after. In others, you may only be able to access a portion of a profile. You may be able to get around this, however, through the “People Also Viewed” area on another member’s profile.
Social Media – People often neglect to do the simplest thing – set their personal social media profiles to private. If you’re lucky, you may be able to gather all the information you need via the person’s social channels.
Of course, if the person you’re trying to locate has taken measures to keep his or her identity and/or location private, the methods above may yield no viable results. In cases such as that, or in instances where time is of the essence, employing the services of an experienced private investigator may make the most sense.
Lauth Investigations, Intl. offers professional investigation services to help corporations and businesses with all their employee location needs. Give us a call 800-889-3463 to discuss how we might assist with your specific case.
Photo by Nicolas Halftermeyer (Own work), via Wikimedia Commons
Today’s private investigators seem to have it pretty easy compared to those of the past — cell phones, security cameras, and social media accounts are often used to obtain evidence for investigations. Gone are the days when private eyes had to flip through physical documents and phone directories, or find the location of someone with an actual map. And now, thanks to the advancements in drone technology, some investigators are opting to do away with physical surveillance.
A drone, or unmanned aerial vehicle (UAV), is a remote controlled aircraft. Although they have been around for several years, flying personal UAVs is a relatively new hobby. These small crafts have been all over the media lately, even earning the endorsement of Martha Stewart. Like Stewart, many people use drones to take beautiful aerial photos. The market for drones is constantly expanding, and tech companies are keeping pace. Some drones can record a live feed, detect heat, or are small enough to fit in the palm of one’s hand. Others can fly four several hours at a time, scanning entire cities in a day.
Due to their discreet nature, private eyes have begun using drones to catch cheating spouses or dishonest employees. Instead of observing someone on foot for hours, investigators can use a drone to get a bird’s eye view of a suspect and collect video evidence. Using a drone is also safer for an investigator and are cheaper than chartering a plane or helicopter. A recent New York Post article featured a private investigator whose specialty is drones. According to the article, the investigator had to use a drone to record evidence of insurance fraud instead of physically surveying the suspect’s property for fear of being shot.
Because of their invasive capabilities, many are questioning the ethics of drone usage, including U.S. Senator Charles Schumer. Schumer recently called for federal regulations on drones, even going as far as proposing a ban on drone usage by private investigators. The idea of anyone being able to purchase a surveillance drone and using it to record whomever and wherever they want is fairly unnerving. The use of personal drones is uncharted territory, filled with flimsy guidelines and little regulation. The Federal Aviation Administration (FAA) prohibits the flying of UAVs for commercial use or payment. Drones are also not permitted to fly over heavily urban areas, and must alert control towers if they fly too close to an airport (FAA Website). Even so, investigators like the one featured in the Post article are still flying their drones.
Should we start expecting to see drones tailing us as we walk down the street? Probably not.
For now, most investigators are opting to stay on the ground and stick to their tried-and-true surveillance techniques. If evidence is gathered illegally, it may lose its value in court, and a private investigator could lose their credibility.
After a tragedy occurs, we often hear stories of survival. These stories give us hope, and allow us to emphasize with the victims who were brave enough to share their experiences. In these times of hardship, no one is going to question a victim’s story. Haven’t they been through enough already?
Perhaps not. Sometimes there are lies mixed in among these accounts from survivors, which is why properly vetting a candidate is essential.
When the Truth Comes Out
Consider the case of Somaly Mam, a Cambodian woman who claimed she was a victim of sex trafficking during her childhood. According to Mam’s story, she was sold into slavery around age 10 and was then forced to marry a soldier at age 14. Mam went as far as creating a foundation named after her, which raised money and awareness for victims. The organization and Mam herself gained the attention of big name celebrities such as Oprah WInfrey and Susan Sarandon. Many articles and columns have been written, praising Mam for all she had done. However, when a Newsweek journalist did some digging on Mam’s past, it soon came to light that Mam had fabricated her tale (Mullany, “Activist Resigns Amid Charges of Fabrication”).
And let’s not forget about Tania Head, whose horrific account of the September, 11 attacks placed her as president of the Survivors’ Network. Head told reporters she had been in the south tower, witnessing gruesome deaths and nearly losing her own arm before being rescued by the heroic Welles Crowther. She also claimed to have lost her husband, Dave in the attacks. At the time of her debut, the nation was still healing, and no one wanted to interrogate a woman who had gone through so much. However, many survivors began to notices several holes in her story. Head quickly dismissed them and did her best to cover her tracks. It wasn’t until The New York Times began to do a little background checking on her for a piece that the truth came out. Tania Head wasn’t even in the country at the time of the attacks, and had never been married to Dave. In fact, her real name wasn’t even Tania Head (NPR Staff, “The Amazing, Untrue Story Of A Sept. 11 Survivor”).
A Lesson Learned
Even though these women lied about their past, many still struggle with letting them go. Mam raised over $2 million in donations for victims of sex trafficking in 2012, and many Sept. 11 survivors credit Head with helping them heal. But despite the good they’ve done, the fact that they lied remains. The true victims are overshadowed by people like Mam and Head, and the actions of these two leave others to question the stories of the real survivors. When this happens, the organizations and people they were affiliated with lose their credibility. After all, a simple background check was all it took to discover the truth. These organizations handle millions of dollars and deal with sensitive subjects, yet they couldn’t have bothered to double check a few details?
Situations like these emphasize the importance of properly vetting a candidate before they are able to hold a position of power. This rings true for everyone, not just supposed victims. The practice of vetting a candidate is most often used in politics to ensure that they haven’t embellished too much about their past. Companies who are in the process of hiring executives need to examine the backgrounds of their candidates, which was explained in our article on Executive Background Checks.
When it comes to situations like the ones Mam and Head were involved in, it is always best to err on the side of caution and make sure their stories check out. Doing so can prevent legal troubles, liability issues, and even heartbreak.
Despite your best efforts, complaints and internal issues will sometimes arise in the workplace. In these instances, a thorough investigation of the situation can vastly improve the chances of a favorable outcome for your company. For instance, the information you uncover can help build a case and/or protect your firm’s hard-earned reputation. If you’re dealing with a potential problem, such as employee theft, fraud or drug abuse, here are 7 steps to conducting a successful workplace investigation.
