When times get tough, corporate investigations become indispensable. In the wake of the Covid-19 pandemic, businesses large and small have had to keep their wits about them in order to survive. Sailing close to the wind, cutting costs, and stretching resources have become the hallmarks of true-grit leadership—something worthy of celebration, no doubt, but also a reality that comes with a price tag of increased vulnerability to the perils of corporate theft.
Unfortunately for all, the present financial landscape means that theft is a temptation to which more people than usual will inevitably succumb. While it might be easy to imagine why people could feel motivated to take without entitlement under such circumstances, it is more vital than ever that corporations can act quickly to tackle all forms of theft—so that they can keep their businesses afloat, and their dedicated employees safe and secure.
Why It’s So Important to Turn the Lens Inwards
Whether you’re missing inventory, the numbers won’t crunch, or you’ve discovered that sensitive company data has fallen into the wrong hands, there’s a good chance that you’re bearing the brunt of corporate theft. How so? Because research indicates that as much as 90% of all significant theft-related corporate losses come at the hands of employees. Staggeringly, the U.S. Department of Commerce estimates that American businesses lose roughly $50 billion as a result of employee theft each year.
Whatever their motives and whatever their target, a thief in your midst will likely cover their tracks the moment they think their crimes have been detected. This can make undercover theft operations the most powerful type of corporate investigation at your disposal. When you’ve got no idea who’s to blame—or perhaps. more frustratingly, you’ve got a strong hunch but lack the evidence to prove it—a skilled undercover investigator is ideally equipped to efficiently and discreetly gather and document the information required to act.
What Types of Corporate Investigations Can Be Conducted Undercover?
Not all corporate assets are something that a person can physically lay their hands on. So, while some undercover investigations may aim to root out those responsible for stock disappearances, others may target time theft, corporate data theft, intellectual property theft, and corporate fraud. Adding yet more traction, an undercover investigation within the workplace can be combined with surveillance operations, the gathering of corporate competitive intelligence, data breach investigations, and many more forms of scrutiny, until a complete and clear picture comes to light.
When equipped with all the facts, your organization will be able to act quickly with the peace of mind that the chosen path of resolution is air-tight against legal scrutiny. An external corporate investigations collaborator will add an iron-clad layer of impartiality to the conclusions that lead what happens next. Any business operating with integrity should be able to boldly ride the wave of an economically challenging period without the need to look over their shoulders—it’s the job of a gold-standard corporate investigator to facilitate this.
Corporate Investigations Offer So Much More Than a Single Solution
When your gut is telling you that your organization is a victim of theft, it’s a tough truth that the scale of the problem may be worse than you imagine. Losses appearing on the radar can be a sign that the social dynamics within a workplace have soured, and corporate culture is reaching boiling point. While some corporate thieves operate alone, it’s important to be wary that entire theft rings can develop when toxicity is allowed to fester unchecked.
Trust is a vital ingredient for any thriving workplace, which makes removing those with bad intentions and re-building corporate culture the only route to prosperity when such situations arise. Whether your organization is experiencing the first signs of trouble, or is already in deep, expert corporate investigators can help you course-correct by conducting a corporate culture audit, delivering corporate security and investigations support, and providing in-depth corporate background checks as a protective stage of recruitment. If you would like to talk through your suspicions with a specialist corporate investigator, the dedicated corporate team at Lauth Investigations is ready to assist. Learn more about the various ways in which we can support you, or contact us today for expert guidance and tailored solutions.
It is not uncommon for university investigations to feature some level of noncompliance and the university not cooperating with police or law enforcement. An aura of austerity and secrecy develops as the top decision-markers close ranks and circle the wagons to protect the interests of the university. No one usually thinks of universities as corporations, but they do bring in billions of dollars per year throughout the United States, much of that cash flow coming from private donors whose interests must also be protected during the investigation. Private investigators can take the same skillsets that allow them to expose misconduct within a corporation and apply them to university investigations.
Corporate investigations vs. university investigations
University investigations are rather common, though the investigation type is not always the same. When it comes to intelligence operations, private universities as an entity are a proverbial garden of opportunities for private investigators to apply their trade. There are two principal pools where the crime and misconduct are found. There’s the student body, who finds time for socializing and partying when they’re not hitting the books. Crimes committed within the student body may not be easily closed, either because the students involved or the university itself are not cooperating. The other common pool of opportunity is in the university faculty. While a university is not strictly a corporation, they experience similar workplace environments and are subject to the same workplace dynamics as businesses or nonprofits. There’s harassment between coworkers, financial misconduct, other forms of fraud, bribery, and collusion. These are all opportunities for private investigators to apply their methodology in a way that can improve a university for both the faculty and the student body.
Sexual assault investigations
Anyone who has ever seen a Dick Wolf police procedural knows that one of the most common crimes associated with universities is sexual assault. RAINN, the country’s largest organization combatting sexual violence estimates “11.2% of all students experience rape or sexual assault through physical force, violence, or incapacitation.” Sexual violence on campuses is pervasive and it is not uncommon for the university police to be ill-equipped or unwilling to help. InvestigateWest calls the phenomenon “a culture of indifference.” If the survivor then supersedes campus police and reports the assault to their local police department, a faulty investigation on behalf of campus police—either intentionally or otherwise—can severely impact the police’s investigation. This often leaves survivors with no recourse for justice, and are often compelled to continue attending classes in the same vicinity as their alleged attacker. This extends not only to student-on-student assault, but also between faculty and student, with even more devastatingly high stakes for the university as well as the survivor. Repeated instances in which the university ultimately shields the accused and displays documented negligence in properly investigating the survivor’s allegations can constitute a pattern of misconduct.
Violence, vandalism and theft
While sexual assault is one of the most serious and heinous crimes associated with campus life and work, there are other issues of student misconduct that require proper investigative methodology that campus police or local law enforcement might be ill-equipped to handle. Things such as theft, vandalism, stalking, and other forms of violence can also go unchecked if not properly investigated. When a victim has no recourse from other authorities, a private investigator can be the perfect professional to provide crucial context. Their proficiency in running comprehensive background checks and locating subjects, private investigators can make contact with elusive persons of interests in university investigations. Private investigators can go undercover, documenting behavior and actions that might otherwise be concealed. Private investigators also have an investigative edge over law enforcement. Though they are licensed and bonded by the states, private investigators are still private citizens. Young adults ages 18-24 typically have a great deal to lose in university investigations, including financial loss, loss of scholarships or grants, expulsion, arrest, and fallout with their families. This fosters a pattern of noncooperation with law enforcement in order to minimize consequences for themselves and their friends. Another critical factor is that underage drinking and illegal drug use are synonymous with campus culture, which could prompt additional consequences. However, private investigators have no powers of arrest, which can lead to the cooperation of subjects in university investigations. This dislodges any roadblocks in case progression, increasing the likelihood of a solution.
Faculty subjects in university investigations
Describing the impact of the crimes previously described become exponentially more devastating when you expand the pool of perpetrators to university faculty and staff. Furthermore, the level of noncooperation with investigating bodies when it comes to university investigations typically increases when it involves a staff member, and is proportional to their role within the university. The college admissions scandal in 2019, involving high profile defendants Felicity Huffman and Lori Loughlin, showed everyone how much bad press universities can get when misconduct is exposed on the national stage, and universities are invested in minimizing such exposure. They stand to lose endorsements, contracts, sponsorships, and drops in enrollment rates as students and parents refuse to participate in an application process that has proven to be financially rigged. Private investigators can apply the same investigative methodology used in corporate investigations and apply it to university investigations. Undercover operations, surveillance operations, witness location, and evidence gathering are all services that private investigators use to expose misconduct within organizations, and universities are no exception. In addition to the crimes previously described, employee misconduct in university investigations such as fraud, embezzlement, bribery, admissions fraud, racism, and sexual harassment.
Hiring a private investigator adds an additional degree of integrity to university investigations. Because private investigators are independent of the university and law enforcement, their findings stand up to a higher degree of scrutiny at the conclusion of an investigation and in a court of law. Because private investigators are not bound by jurisdiction or by a chain of command, they are usually better equipped to push back against noncooperation in university investigations. The private investigators of Lauth Investigations International are staffed by former law enforcement and military personnel with diverse experience in applying investigative methods to complex situations in pursuit of truth for our clients. We provide comprehensive reports and expert recommendations.
If you need a private investigator for a university investigation, call Lauth Investigations International today at 317-951-1100, or visit us online at www.lauthinveststg.wpengine.com.
Just after lunch last Wednesday, violence erupted in
Milwaukee, WI at the famous Molson Coors factory, when an employee walked in with
a loaded firearm and began shooting, leaving 5 victims and the shooter
deceased. The violence is another in a string of shootings in the workplace that
has corporate leadership wondering what their role is in limiting these acts of
violence.
The victims in the Milwaukee Molson Coors shooting were identified as Jesus Valle Jr., 33; Gennady Levshetz, 61; Trevor Wetselaar, 33; Dana Walk, 57; and Dale Hudson, 60. The shooter, electrician Anthony N. Ferrill, 51, is deceased as well. Those victims, Ferrill’s coworkers, are remembered by the dozens of friends and family they left behind, as well as a community rocked by violence. Molson Coors chief executive Gavin Hattersley said in a news conference, “They were husbands, they were fathers, and they were friends. They were a part of the fabric of our company and our community, and we will miss them terribly.”
While many acts of violence in the workplace are perpetrated
by former employees, Anthony Ferrill was a current employee of Molson Coors.
Ferrill worked in the building’s utilities department. While authorities have
not established a clear motive for the shooting, according to the
Milwaukee Journal Sentinel, Ferrill had a history of dispute with his coworkers
that many have speculated finally came to a head in the events leading up to last
week’s shooting. The dispute may have had racial overtones, with Ferrill
accusing other employees of discriminating against him in the workplace. He had
suspicions that other employees were trespassing at his home, bugging his
electronic devices, and disturbing his property. With the exception of one man,
Ferrill had previous confrontations with all the victims, yet police have
declined to comment on how the shooting occurred.
When shocking incidents of violence like this occur in the workplace,
it’s not uncommon to hear from leadership in the organization that they are ‘shocked,’
or ‘astonished’ at the events that have taken place, or that the violence was
perpetrated by a member of their organization. The reality is that active
shooter events and other forms of violence in the workplace can usually be
anticipated and prevented if leadership is not asleep at the wheel.
Most workplace crises, from violence to theft, can be traced
back to faulty internal operations. That’s why so many corporations are seeking
to have their daily operations evaluated by independent investigators and risk
assessment firms. These investigators come into your business and begin examining
hiring processes, onboarding materials, employee engagement, and the turnover
rate in an attempt to identify the problems that cause frustration within the organization.
In the unfortunate example of Molsen Coors, there was obviously room for more
supervision with regards to intra-employee conflict. If the alleged
intra-employee conflict had been given more attention, it might not have ended
in violence.
Corporate Culture Audit investigators can provide leadership with the insight they need to improve their daily operations. Investigators can review hiring protocol, identifying risk factors and lack of oversight. They can review security systems, both in cyberspace, and at brick-and-mortar locations to identify weaknesses that would leave the company vulnerable to attack. These are measures that could have prevented the violence that broke out at Molson Coors, and they can protect your company, too.
If your corporation or organization needs a corporate
culture audit, call Lauth Investigations International today for a free quote
on our corporate culture audit program. Our program is built to fit businesses
of any size and is customizable to fit you investigative needs. Call
317-951-1100 or visit us online at www.lauthinveststg.wpengine.com
John Stumpf has been slapped with the largest fine ever levied against a single individual in litigative history.
The Office of the Comptroller of the Currency, a division of
the Treasury Department in the United States, has finally stuck a blow against
one of the most reckless financial institutions in the nation, Wells Fargo. This
federal department has linked a former chief executive of Wells Fargo with compulsion
on the part of leadership to encourage Wells Fargo employees to set up
fraudulent accounts that would hold extracted fees from customers.
John Stumpf, the former executive in question, has been
slapped with a monumental fine totaling approximately $17.5 million. The extent
of the misconduct was so severe, that the OCC also banned Stumpf from the
banking industry for the rest of his life. He was not alone—a former head of
banking at Wells Fargo, Carrie Tolstedt is also facing a fine of $25 million.
The Office of the Comptroller of Currency has also issued a
notice which argues that Wells Fargo has engaged in toxic business practices
over the last ten years, compelling employees to exhibit “serious misconduct”
in order to meet “intentionally unreasonable sales goals.” The notice went on
to say that the corporation operated within an environment of malignant
leadership, indicated by “…an atmosphere that perpetuated improper illegal conduct.”
Wells Fargo’s head of corporate investigations testified
before the Office of the Comptroller of Currency, informing them that there was
hypervigilance on part of leadership with regards to sales quotas, but
lethargic oversight with regards to illegal sales practices. It was apparent to
the corporate investigator that leadership was indifferent to how
employees met sales quotas, as long as those quotas were consistently met.
Lower-level employees were made accomplices—single cogs in a large clockwork
corporate fraud.
As the saying goes, “the fish stinks from the head,” and the litigative implications of these proceedings have indicated Wells Fargo reeks of poor corporate culture. Regardless of whether or not it is healthy, corporate culture moves in a cycle, with cause-and-effect factors that can often be traced back to leadership. Not only should leadership be an example for the entire corporation, but their interpersonal conduct within the workplace directly effects their employees’ engagement and productivity. Executives who impose unreasonable or unattainable goals on their employees are setting them up for failure, absolving themselves from responsibility when goals are not met. This leads to a toxic, high-pressure work environment where employees don’t just feel unsupported, but also devalued in the eyes of their employer. Employee engagement goes down, and consequently, so does productivity. This frustrates leadership, which then reacts by tightening their grip, beginning the cycle anew. If your corporation experiences persistent problems with leadership misconduct, it’s definitely time for a corporate culture audit. Corporate culture audits are like checkups for your business. Independent investigators come into your business and evaluate all operations—communication, record-keeping, hiring processes, and employee engagement. They identify the cause of these malignant symptoms and provide the corporation with expert recommendations that will ultimately propel their organization forward. If your corporation needs a corporate culture audit, call Lauth Investigations International today at 317-951-1100 to get a free quote, or contact us online at www.lauthinveststg.wpengine.com
Corporations that have seen a decline in their corporate culture are turning to internal investigation and risk assessment firms for help in 2020. The discourse around corporate culture has evolved significantly over the last few years, with employees voicing their desire for work-life balance and how corporate culture directly impacts their decision to stay with a company. Leadership is better-educating themselves on how their actions feed into the cycle of corporate culture, and how they can improve employee retention by making meaningful changes that grease the wheels of success in their business or organization. However, many corporations have their anxieties about conducting internal investigations in a fishbowl—where employees are able to see the methodology in motion—and how this will impact their workforce and their business.
Corporations can find themselves open to scrutiny from both
their employees and their customer-base when they announce an impending
internal investigation. Some corporations, for a myriad of reasons, opt to have
internal investigations under a cloak of classification in order to protect the
integrity of the investigation—however, in the interest of transparency, many
corporations opt for a visible investigation, warning employees, shareholders,
customers, or all of the above, of an impending internal investigation. This
means that the investigating bodies will be under a microscope of scrutiny
within the corporation, as their methodology, decorum, and their practices will
a source of debate around the proverbial watercooler.
Regardless of who is contracted to conduct the internal
investigation, or under what level of declassification, if there is visibility
of an investigation, there is a delicate balance of transparency and
professionalism needed in pursuit of the truth. One of the most difficult tasks
an internal investigator has at the inception of the investigation is
establishing a rapport with relevant parties, such as leadership and the
workforce in order to garner frankness from persons who will be crucial to the
fact-finding process.
Investigators must establish credibility with the client and
relevant subjects in the case. This means ensuring those individuals are aware
that the investigator shares their values and is only interested in identifying
problems to improve the business—not damage it—indicating a high level of
accountability that will have a ripple effect throughout the corporation or
organization.
In tandem with establishing credibility, investigators must
be straightforward about their objectives, outlining what the client hopes to
achieve and their proposed methods of reaching that goal. Investigators must
never make promises they cannot keep by making declarations before they know
the facts. Corporate investigators must always pursue a resolution to a
business’s problem that does not impair their long-term goals—by the same
token, it is imperative that the investigator informs the client that there
might be some negative consequences as the result of their findings, such as
turnover, further inquiries, or bad publicity.
Objectivity is key in any internal investigation. It’s one of the reasons some companies elect to have a private investigator or risk assessment firm conduct their investigation, as opposed to an in-house investigator or member of house counsel. No employee with a stake in the outcome of the investigation, even indirectly, may be 100% objective in identifying pervasive issues in an organization. In addition to that objectivity, an independent investigator—unknown to the corporation or organization—investigators can move through a workplace undetected. This will take the edge off of the “fishbowl” factor that is common with internal corporate investigations. Private investigators can adopt a persona and conduct their investigations without the eyes of concerned coworkers; interviewing employees, collecting evidence, evaluating the location, and reviewing internal communications can all be conducted in plain sight.
Internal corporate investigations with a “fishbowl” factor can be an inherent challenge for corporations. Above all, it’s important to remember that employees are your greatest asset, as they feed into a cycle of corporate culture that can successfully stimulate your business or organization. An appropriate level of trust and care must always be taken when subjecting your workforce to an internal investigation. When employees feel valued, they will become empowered and engaged to give their best to the benefit of your organization.
Regardless of the industry, all businesses should be
vigilant with regards to employee theft. Employee theft can come in all shapes
and sizes, from an administrative assistant pocketing some extra Post-Its to
hardcore embezzlement on behalf of leadership. It can be easy to dismiss
repeated instances of employee theft as isolated incidents, implementing
disciplinary action or termination, and moving on with the work week. However,
many executives and managers may not realize that repeated instances of employee
theft could be indicative of a much larger problem in their corporation or
organization.
From a position of leadership, it’s easy to dismiss a single instance of employee theft; the employee is the one who made a choice to steal from their company or organization, and that employee was wrong for doing so. Discipline or termination typically follows, and leadership walks away feeling confident that they’ve removed a bad apple from their barrel. However, pervasive issues with employee theft are symptomatic of a systematic problem within the business or organization that go beyond a single employee’s bad judgement.
Why do employees steal?
The three most common reasons employees steal are not very
difficult to understand.
employees feel as though their employer has wronged them, or their compensation is inadequate.
employees believe that employers insure such losses—therefore it is a victimless crime.
employees know they will not be held accountable if they are caught
All of these reasons may characterize the employee as “disgruntled,” a term with a cultural context that often absolves the employer of any misconduct. When a corporation or organization has repeated instances of multiple employees committing theft, it’s a sign that the corporate culture of the workplace is less than healthy. A single employee pilfering staplers is not symptomatic of unhealthy corporate culture, but 5 employees pilfering staplers is a sign that employees do not feel valued, and therefore do not respect their employer.
The cycle of healthy corporate culture always begins with happy employees, because when employees are happy, they are more engaged, and contribute positively to the productivity of the organization. This pleases leadership, which incentivizes them to make decisions that raise morale, such as rewarding success with pay-raises, benefits, and thoughtful, constructive collaboration. The cycle begins anew with happy employees. Poor corporate culture means that undervalued employees will contribute negatively to workplace productivity. One of the ways poor corporate culture manifests is through employee theft—and it’s not just about profits or staplers. When employees are disengaged from their duties, they’re more likely to take extraneous breaks, or taking longer breaks than permitted, which is theft of company time. This often comes from a rationalized perspective, in which the employee does not feel their own time is valued within the organization, and therefore will place the same perceived value on company time.
Whatever the type of theft, repeated instances of employee theft cannot be ignored. It may be a sign that your business or organization needs a corporate culture audit. A corporate culture audit is like a check-up—when you go into the doctor for a standard check-up, they evaluate all of your major bodily functions for signs of disease or deterioration, and a corporate culture audit is no different. When investigators conduct a corporate culture audit, they evaluate all of your business’s internal operations, hiring processes, and principle employees for roadblocks that hinder productivity and contribute to poor corporate culture. The identification of these pervasive issues will lead to investigators providing leadership with expert recommendations to dislodge the blockage, allowing the cycle of corporate culture to right itself through cause and effect.
If you think your business or organization needs a corporate culture audit, call Lauth Investigations International today for a free quote on our Corporate Culture Audit program. For over 30 years, Lauth has been providing corporations with solutions to stimulate their business. In pursuit of truth, call 317-951-1100, or visit us online at www.lauthinveststg.wpengine.com.
