5 Ways Private Investigators Benefit Human Resources
Our brains are one of the defining parts of our anatomy that makes up who we are as humans, but without vital organs such as the heart, we cannot live to become who we were meant to be. The brain sends signals to the heart to pump vital fluids and maintain the health and fitness of the body in order to grow and develop. In a capitalist world of business and commerce, if a CEO is the brains of a company, certainly Human Resources is the heart. Before any employee can enter a company, they must go through HR, just as vital fluids must pass through the heart before reaching their destination. It is important for Human Resource representatives to be armed with knowledge to allow them to bring in the best and the brightest to contribute to their company. One of the ways HR can rest easy in their hires is by retaining the services of a private investigator to voire dire the candidate base, maintain a healthy work environment, and prevent employee fraud that would damage the company.
Hiring the Right People
If proper precautions are not taken, hiring a candidate who might soon be terminated can be very costly to a company. Even if the employee is making minimum wage at the time of their termination, a study from the Society for Human Resource Management estimated it can cost as much as $3500 to replace that employee. The higher the level of employment, the costs exponentially increase, with other estimates claiming that it could cost as much as 150% for middle-level employees and 400% for high-level. Therefore, hiring the correct employee on the first attempt can be critical. As the heart of the company, Human Resources are often overwhelmed with a myriad of tasks, which can make the vetting of potential employees fall lower and lower on the list of priorities. This is where the services of a private investigator will prove prudent. Private investigators can use their time and skills to perform background checks on employees, painting a clearer picture for HR representatives. This helps ensure the hiring of proper employees, which minimizes turnover, and greases the wheels of progress within a company.
Exposing Workplace Theft
A report by CBS News estimated that a typical business will lose 5% of annual revenue to employee theft. Employee Theft Solutions, a division of the Shulman Center for Compulsive Theft and Spending, has estimated that nearly one third of all corporate bankruptcies were the result of unfettered employee theft. Even more alarming, the U.S. Chamber of Commerce estimated that 75% of employed persons will steal from their workplace or employer and will continue to steal if not exposed. It is a staggering statistic that should garner scrutiny from the Human Resources department with regards to their own workforce. Bearing in mind that investigating the behavior of a single prospective employee could be very time consuming, imagine having to vet an entire staff in order to uncover a source of theft. With an average of 3-5 cases at any given time, private investigators have the time and access to resources that can help expose the perpetrator of theft in a company. In addition to checking security systems and interviewing witnesses, private investigators also have the advantage of being able to conduct undercover investigations in order to squeeze out the source of theft. These investigative services can help reinforce the wall that prevents employees from devastating a company with fraud.
Fraudulent Compensation Claims
A significant portion of the costs incurred annually by employees is attributed to worker’s compensation claims. As a member of Human Resources, it might be easy to trust every single worker compensation claim that comes through the pipeline. After all, yourself or a former superior may have hired the employee, and you trust one another’s respective judgement. However, it is naïve to assume every claim will be legitimate. Worker compensation claims can cost companies hundreds of thousands of dollars per fiscal year depending on the volume of claims. A recent statistic by the Employee Benefit Research Institute in 2014 estimated that it can cost companies as much as a $1.00 per every $100 of employee wages, which can add up very quickly. This is where a private investigator can be a godsend amidst pending litigation. Often in worker compensation claims, interviews are required with the claimant to get their version of events that led up to their injury. While members of Human Resources have many gifts, they may not be skilled in extracting the truth from an employee who might be committing a fraud. Private investigators work to get to the truth every day and can assist the HR department in protecting themselves within the letter of the law. With the resources and due-diligence of a PI vetting the claim, businesses can rest easy knowing that the claims coming through the Human Resources department have merit.
HR Investigation Integrity
With the growing problem of drugs in the workplace and the rise of the #MeToo movement, businesses are having more use for private investigators than ever before. A recent article by CNBC details how a rising number of businesses are hiring private investigators in order to identify predators in their workforce before an employee comes forward with claims of sexual harassment, discrimination, or threats.
“An ounce of prevention is really worth a pound of cure here, because the cost of potential drop in stock price, legal and PR cost — the possibility of regulators getting involved and regulating industries — they are enormous compared with the relatively modest expenditure in hiring folks like us in order to rule out this behavior,” said Nardello, CEO of Nardello & Co.
In addition to identifying these problems to save a business money, it is also imperative that any internal Human Resources department conducts a thorough, prompt, and lawful investigation. Just as private investigators can use their skills to identify predators, they can also protect any HR personnel from compromising the integrity of an investigation, protecting them from legal liability.
An Objective Eye
Human Resources: It’s in the name. Whenever there is a problem between coworkers, a discrepancy in payroll, or simple maintenance of a healthy work environment, the human resources department is where employees will turn to address issues in their job. And while members of HR do their best to solve these problems from an administrating and mediating position, they cannot always be objective. After all, HR is just as much a part of the workforce as any other employee, and all of the same implications of camaraderie and friendship can apply. By the same token, HR can also have negative relationships with the subjects of their investigations, which can influence their judgement. These biases can have a toxic effect on office morale, and employees might not feel as though they can trust Human Resources to be fair and impartial when addressing workplace issues. When there is no trust, the important relationship between HR and other departments breaks down. As is the case with many investigative scenarios, a private investigator is always the perfect second set of eyes to have when examining these issues. Without a stake in the outcome of any internal investigation, private investigators can remain unbiased as they conduct interviews, collect evidence, and reach a conclusion in regards to the veracity of any claim.
It is important for any Human Resources department to safeguard themselves against the many challenges—both internal and external—they encounter on a daily basis in their company. Retaining the services of a private investigator can go a long way to taking pressure off an already busy department, as well as providing an objective third-party perspective that will positively benefit companies as they grow and develop. If CEOs are the brains of a company and the Human Resources department is the heart, certainly a private investigator would be the immune system; identifying problems and staving off possible infection in order to maintain the health and productivity of any work environment.
Elizabeth Holmes was once the shooting star of Silicon Valley. With a lifelong hatred of needles, she set out to turn the world of healthcare on its ear by developing a more efficient and inexpensive way to draw and test blood in order to screen for serious diseases. In a world where access to affordable healthcare is a hot-button issue, Holmes was slated to become a revolutionary of her own making, with Forbes magazine dubbing her the “youngest self-made woman billionaire.” Now, Holmes is a pariah in Silicon Valley and heads are left spinning in the wake of the Securities and Exchanges Commission having issued a 24-page document revealing just how her duplicity left investors in Theranos’ research out $9 billion dollars.
To litigators and legal commentators, Holmes’ fall from grace is a familiar narrative. Intention to defraud aside, they say the roads in Silicon Valley are paved with ambitious young entrepreneurs who are more than willing to stretch the truth in order to sell their business. They have the determination to succeed and the naivety their deception will be forgiven once their investors are flush with wealth from returns. Since this has happened before and will likely happen again, how was Holmes able to mislead investors under the radar of Theranos’ board of directors? A breakdown of the board’s composition might hold the answer.
Prior to the release of the SEC complaint, the members of the Theranos board of directors had impressive backgrounds that might leave little doubt in their abilities to supervise the good of the company. There were former politicians such as U.S. senators and former cabinet members, who dealt with high-stakes situations every day in their capacities. There were former executives with previous experience in making decisions and placing trust in competent individuals. But despite their differences in resume, they all had one glaring similarity: They were all white men, over the age of 65. Research has shown while their backgrounds might have been impressive, their homogenous nature may have played a huge role in preventing them from identifying Holmes’ fraud before it was too late.
According to Prof. Andras Tilcsik, who holds the Canada Research Chair in strategy, organizations, and society at the University of Toronto’s Rotman School of Management, diverse boards are what prevent problems in large companies, “Companies with more gender diversity on their boards, for example, are less likely to reissue financial statements because of error or fraud. Diverse groups also tend to consider more factors when making a decision. Racially mixed juries deliberate longer, share more information, discuss a wider range of relevant factors and even make fewer mistakes when recalling facts about a case. Ironically, lab experiments show that while homogeneous groups do less well on complex tasks, they report feeling more confident about their decisions.” What the research is telling us is this: The more a person looks like us, the more we are willing to trust them. The attention to detail that might have been shown by a more outwardly diverse board was not shown by the Theranos board of directors in the case of Elizabeth Holmes. The similarities shared between members of the Theranos board likely created a false sense of security and allowed Holmes’ deceptions to go unnoticed.
Diversity in expertise prevents boards from becoming too comfortable with business practices and makes them open to new ideas. Given the research on homogenized groups, it is reasonable to think this group of white men with an average age of 76 may never have questioned the veracity of Holmes’ research and her promises to deliver the next big thing in medical technology. This has happened before and is likely to happen again, because while the source of the fraud is often dealt with and forgotten, there is no examination of how board composition can enable fraud.
Carie McMichael is the Communications and Media Specialist for Lauth Investigations International, writing about investigative topics such as missing persons and corporate investigations. To learn more about what we do, please visit our website.
It is estimated 30% of employees steal from their employer.
Most of us have dealt with a thief during our lifetime. Devious and sneaky, some thieves behave as if stealing is an art. It is usually a theft exposing them; however, many times, they can strike numerous times before getting caught. When theft happens in the workplace, it can not only be a costly lesson but the cause of a business failing.
An estimated 30% of employees steal from their workplace affecting all types of businesses. For instance, if you are running a restaurant with $1 million sales annually, at only 4% theft within the company, your company would be losing $40,000 a year!
Employee theft costs U.S. businesses over $200 billion in annual losses. Not only are companies trying to prevent the public from stealing items, inventory, assets, and ideas from a business, they must also combat thieves on the inside. Unfortunately, 75% of employee-related crimes go undetected.
Theft can take many forms, such as: stealing money, embezzlement, unauthorized use of business or customer identity, and theft of intellectual property, such as cases of patent or trademark infringement.
Combating Theft is Knowing How Employee Theft Occurs.
Cash
Employees who have access to a cash register is the most common way employees steal from companies. If unsecured, petty cash drawers or boxes, can be an easy target for thieves.
In addition, an employee can quote a higher price than the actual price of an item and keep the difference at the point of sale.
If employees have access to credit card information or checks, theft can happen as easily as sticking a few checks inside a folder, costing the owner thousands before it is detected.
Checks and Fraud
Most banks do not verify a signature on a company check making it very easy to sign and cash a check.
Credit card fraud is a number one threat to companies and consumers because most credit card holders admittedly do not check each line item on their credit card statement.
According to the U.S. Small Business Administration (SBA), companies with less than 100 employees, lose approximately $155,000 as a result of fraud each year, a much higher rate than large companies.
Payroll
Employees may often perform actions and falsify records for work they didn’t do, such as requesting reimbursement for travel and other expenses unrelated to work. Employees may also set up fake payroll accounts for workers who have been terminated or retired. Creative thievery abounds.
Time Sheets
Time theft or “Buddy Punching” is a very popular way timesheets may easily be falsified. Individuals complete this theft by having one employee punch another employee in or out for the other.
Excessive breaks, malingering, surfing the Internet, chatting with employees or taking personal phone calls are other ways time theft occurs. While some of these things may not at first be thought of as stealing, all these actions, or inactions, can affect the bottom line and be taking advantage of an employer.
Vendor Accounts
Thieving employees will set up fake vendor accounts, submit phony invoices and issue checks for the false vendor. These checks can then be signed over to themselves and deposited. In addition, a variation would be paying a vendor $500 and writing a check to themselves, expensing the entire $500 to the vendor.
Merchandise
Loss of inventory can happen in the merchandise distribution process but can also happen before merchandise is made available to the public. Many times, employees will take items from a warehouse or newly arrived items before they are scanned into inventory software. Employees have even been known to steal entire shipping trucks containing merchandise headed to their employer’s company.
Supplies
Some employees steal smaller items such as typical office supplies, but furniture and equipment are not off limits for a thief.
Information
Many employees steal information to benefit themselves or a competitor. Types of information include: office memoranda, proprietary products, customer lists and/or other confidential data. Theft can occur by email, printing, or copying information to a flash drive or cell phone, or simply carrying it out in a purse or folder.
Sometimes, theft can be subtler, such as luring customers away, purposefully providing poor service, even spreading rumors to damage a company’s reputation and cause a down-turn in business. All are considered losses.
While there are ways to combat theft within your company, ultimately identifying the thief before they are hired is the most effective way to reduce the occurence of theft.
The SBA recommends: “One of the first steps to preventing fraudulent employee behavior is to make the right hiring decision.”
Background checks are a good practice for any employer, large or small, especially for those employees who will be handling cash, high-value merchandise, or have access to sensitive customer or financial data.
For over twenty-years, Thomas Lauth of Lauth Investigations International has been working nationwide and helping educate employers on methods used to combat theft.
“The first and most effective way to address theft in the workplace, is to conduct an extensive background check,” says Lauth. “A background check can provide insight into an individual’s behavior, character, and integrity.”
Which Types of Background Checks Should You Conduct?
According to the U.S. Chamber of Commerce, upwards to 30% of business failures are caused by employee theft. Thus, conducting effective, extensive background checks helps to mitigate your risk of hiring objectionable or even dangerous employees.
Not all background checks are the same. As you build a profile of your future employee, there are several kinds of background checks you should consider. For example, a criminal background check is different than checking on an individual’s credit score or military service, these require consent. A criminal background check does not require consent; however, some states have laws restricting how you use the information collected during a criminal background check.
Private investigation firms like Lauth Investigations offer complete background checks while helping you comply with the law.
Protecting Your Legal Liability with Background Checks
Smaller businesses often forego background checks for two reasons: 1. A false sense of trust and security developed by business owners working too closely with employees. 2. Most businesses do not understand the legal liabilities associated with the failure to conduct employee screening and background checks.
Any business where employees provide a direct service and interact with customers, such as contractors or daycare providers, is liable if an employee does harm to a customer and the employee has a history of wrongdoing.
A company, big and small. may not recover from this kind of lawsuit.
Choosing the Right Company to Conduct Background Checks
Protecting the interests of your workplace and customers while reducing potential liability is of utmost importance; therefore, it is vital to select a company you can trust to conduct the background screening both efficiently and thoroughly.
While employers can do some background checking of their own, working with an experienced and reputable company can ensure the reliability and thoroughness of the background screening.
Purchasing instant public records found online is not appropriate for conducting potential employee background checks. Most certainly if your hiring decision is based on tpublic record data, your company could land in hot water.
Most public databases do not fact check, clean up or refresh their data providing completely different information than received from an investigative firm experienced in conducting professional, legal and full background screening.
Private investigators have access to databases to determine if a potential employee has a criminal background.
A reputable company providing background screening services will ensure the information you receive is current and accurate.
If a hiring decision is made based upon information found in the background check, in most cases, the company must inform the potential employee of the source used to obtain the information for the background checks (which is where using public databases can get your company in legal trouble).
What can you expect from a professional background check? According to Lauth, it’s all in the details and you pay for what you get. If you want detailed, accurate information, you will choose a Private Investigation Background Search.
Unlike a personal background search using public databases, private investigators have access to several databases providing a variety of information.
Employment history: This search will bring up employment records to include all positions held, making it easier to find discrepancies in a resume. It will also include salaries associated with the positions.
Academic and professional affiliations: Qualifications to include academic history and certification, even if the person did not complete the program.
Criminal records: Including a detailed outline of all criminal activity from traffic warnings and tickets to arrests and convictions. Also, these include jail time served and fines paid.
Financial Standing: Reflects all liens, judgments, bank accounts, current and previous property ownership, repossession of vehicles or other personal property, NSF checks and bankruptcies.
In addition to the typical information received through a personal background check, a private investigator will include:
Worker compensation claims an individual has filed. This can help determine the character of an individual by looking at the number of claims they have filed which could reveal a person is dishonest and fraudulent.
Ascertain causes of accidents or any criminal activity. DMV reports will show accident dates and basic information but do not reflect the cause. Private investigators can provide the cause behind the accident and whether criminal activity was involved.
Information on business and personal partners.
Analysis of all findings.
Relying on an Internet search is risky. A professional background screening will be more in depth than simply entering a name in a database. When a company’s future is at stake, the only way to go to obtain concise information needed to make informed decisions is a professional, private investigations extensive background check.
By: Kym Pasqualini, Feature Crime Writer for Lauth Investigations
Open-source intelligence (OSINT) is the collection of data from publicly available sources to be used in the context of intelligence. Within the intelligence world, the term “open” refers to overt, meaning sources available publicly, opposed to clandestine or covert sources.
OSINT is not a new concept. It has been in use for decades. However, with the arrival of instant communication and fast information transmission, a significant amount of predictive and actionable intelligence can now be obtained from unclassified public sources.
OSINT should not be confused with public intelligence or open-source software.
The U.S. Director of National Intelligence and the U.S. Department of Defense (DOD) define OSINT as information produced from publicly available information collected, exploited, and disseminated in a timely manner to an appropriate audience for the purpose of addressing a specific intelligence requirement.
In short, open source acquisition involves procuring written, verbal or electronically transmitted material that can be obtained legally without any type of clandestine collection techniques.
Background of OSINT
OSINT’s originates with the pre-Central Intelligence Agency (CIA). The formation of the 1941 Foreign Broadcast Monitoring Service (FBMS) was born during World War II and evolved into the 1967 Foreign Broadcast Intelligence Service (FBIS), the predecessor of the Open Source Center of today.
Acquired by the CIA in 1947, FBIS emerged as the only recognized service organization trained and equipped to monitor and process foreign broadcasts for the benefit of all government agencies needing the service.
Coverage worldwide, to the extent it exists today, was beyond the dreams of those who lived in that era.
In 2005, following the 9/11 attacks, the Director of National Intelligence Agency, Porter J. Goss, announced the creation of the DNI Open Source Center. The Center is designed to collect information available from databases, radio, television, video, geospatial data, photographs and commercial imagery.
OSINT Information Flow Categories
Media to include newspapers, obituaries, magazines, television, and radio worldwide.
Internet includes, but not limited to, online publications, discussion groups, blogs, citizen video (user created content and video), Facebook, YouTube, Twitter and other social media websites.
Commercial Data includes commercial imagery, industrial and financial assessments and databases.
Grey Literature: patents, working papers, business and corporate documents, newsletters, technical papers, and unpublished works.
Professional and Academic publications obtained through journals, symposia, academic papers, journals, theses, and dissertations.
Public Government Data: telephone directories, press conferences, websites, speeches, budgets, hearings and other public government reports.
There are various disciplines of OSINT and the methods and applications are almost endless.
The New OSINT
Ten years ago, open source information was scarce; however, in recent years OSINT has taken on an entirely new meaning.
Back in the day, people were primarily found by searching a phone book. Today, people are increasingly comfortable with sharing their personal information and a treasure trove of information for those who want it.
According to Statistica, it is estimated there will be 2.77 billion social network users around the globe in 2019. Social media has become an excellent and consistent source of information.
While, decades ago the problem was shortage of open source information, the biggest difficulty now, is filtering through an overabundance of information.
Some examples of OSINT resources are:
Internet directories containing personal information, residences, relatives, demographics, employment, contact information.
Social networkingsites provide personal information, friends, family members, interests, photographs, videos, and activities.
Online reviews provide interests, purchases, activities and lifestyle.
User contributed information could be a blog, hobbies, opinions, and expertise.
Academic sites provide information related to education, business conferences, associations, and academic papers.
Company websites have personnel listings, backgrounds, location, duties, services, and contact information.
News sources provide topical information, reports, events, personal history, obituaries, and contact information.
Government sources provide personal information, criminal background, court activity, minutes, locations, demographics, tax records and other financial data.
Social Media Monitoring and Geofencing
Companies like Echosec, based in Victoria B.C., offers a web platform to draw what is called a “Geofence” allowing users to pinpoint a location of interest on a map and obtain information within selected parameters, then filter searches by keyword, hashtag, or username within the geofence.
Echosec’s real-time social media mapping connects virtual communities to real-world locations and gives new meaning to Geographic Information System Mapping (GIS). A powerful research tool combining GIS and OSINT.
This is becoming a popular method of analysis for retail, branding, journalism, private investigation, and finance, collecting what Echosec calls “hyperlocal insights” for better business and breaking news stories.
Google, Yahoo, Bing and other traditional link-crawling search engines do not typically access the information professionals using OSINT research techniques and resources can provide.
Embracing Geolocation
Geolocation is one of the most valuable resources used today. For example, videos and photographs shared publicly often contain information where the photographs originated.
Most of us post pictures of ourselves and our friends, tagging each other during a vacation at the beach or out on the town. A geotagged picture is a post that attaches a “geotag” which is the physical location to the post. It allows users insight to their followers, where they are, and what they are doing.
Social media and Geo-location monitoring of open-source information has been more frequently used by law enforcement and private investigators to conduct investigations. Whether a missing person investigation or background check, basic and even critical investigations can benefit from OSINT.
For example, a person is reported missing and frequently posts photographs on Snapchat, Instagram and Facebook. Investigators can access the geotags and see where the person was last and often see who they were with, allowing the investigating agency the ability to immediately expand their investigation.
Open Source Private Investigations
Many private investigators are now specializing in open-source intelligence and social media investigations, referred to as Social Media Intelligence (SOCMINT). While much of the information is available publicly, there are many reasons why an individual would choose to hire a private investigator.
Private investigators have become experts in the field of open-source intelligence investigations.
Simply, private investigators know how to search, where to search and what to search for, making hiring a private investigator a more efficient choice. Private investigators know if the information is online, in a state repository, library or the courthouse.
Information that can be obtained includes but is not limited to the following:
Voter registration
Bankruptcy records
Corporate records
Property records
Probate records
Divorce records
Marriage records
Court records
Criminal records
Due diligence
Business information
Financial information
Whether a private individual or a business, obtaining the right information often leads the investigation in a specific direction. Private investigators of today are the next-generation of private intelligence providing services such as:
Fraud Investigations
Competitive Intelligence
Counterintelligence
Intelligence Collection
Internet Investigations
Email Tracing
IP Investigations
Financial Investigations
Asset Investigations
Pre-investment Investigations
Difficult to locate
Missing Persons
Background Investigations
Knowing when to use a private investigation firm can help hasten an investigation. The service of these firms can make life easier because it requires more than just knowing how to use the Internet. And when all resources are exhausted, a good old “gum shoe” detective can investigate – boots on the ground.
Protecting Your Business with OSINT
Thomas Lauth of Lauth Investigations International uses his nearly 20 years experience working with both private and business sectors. “Open-souce Intelligence or OSINT isn’t a common term used in the business world; however, I can assure you it is a dynamic method of information gathering for businesses in this day and age,” said Lauth.
(Open-source intelligence is being used more frequently to protect company’s information.)
The importance of OSINT is business can’t be exaggerated. It is a matter of gathering intelligence from publicly available sources and analyzing that information for connections and actionable intelligence that would not be normally publicized. In fact, there may be information about your own company available publicly that can make it easier for someone who is considered an “insider threat” or conducting a social engineering campaign to obtain proprietary or damaging information.
“Conducting periodic OSINT for your business, assessing the risks, and addressing vulnerabilities can save a company from failure,” add Lauth. “It is a recommended and necessary action item for all successful businesses.”
OSINT is contained in company websites, reviews, Google searches, along with newspapers, geo-location data within images, company reports and other publicly available data. Often overlooked is social media. Companies and employees often provide more information to hackers or “insider threats” than realized.
Criminals can exploit easily obtained information to conduct scams or a social engineering campaign against a business. In fact, criminals use OSINT too – only for their own devious purposes.
To exploit weak links, criminals or “black hats” can spend weeks, even months researching employee email addresses, current projects, employees that manage money and monitor their social media. They will even study the way employees communicate with each other, gathering the information to create convincing phishing scams and social engineering attacks.
The information collected to conduct these criminal activities is not obtained by hacking into the company, it is obtained by gathering publicly available information.
“The trick is to stay one step ahead of the criminals,” said Lauth. “When working with clients, we ensure we identify vulnerabilities and the process is conducted effectively, efficiently and confidentially.”
The bottom line, by exercising due diligence, using OSINT, and reviewing your own publicly available information, you can protect yourself and your company.
Written By: Kym Pasqualini, Feature Crime Writer for Lauth Investigations
Penetration testing, intrusion testing and red teaming are some of the terms used for ethical hacking.
The word “hacking” almost always has negative connotations. It seems the mention of Chinese hacking, Russian hacking, or DNC hacking receives constant mention in our 24-hour news cycle.
Ethical hacking is also referred to as penetration testing, intrusion testing and red teaming, coined by the government during the 1970’s when they first hired ethical hackers to break into the United States government’s computer systems to test for vulnerabilities.
It is estimated “hackers” cost the United States more than $445 billion annually.
In a Fortune article “Data Breaches Now Cost $4 Million on Average,” according to IBM’s security division, the cost of a breach per incident has risen to $4 million, up 29% since 2013. “We’re now in a mode where these attacks are going to happen even to people that are well prepared,” said Caleb Barlow, a vice president at IBM Security.
Hackers cost the US government and corporations billions annually.
According to Fortune, hackers and cybercriminals cause most breaches, and more than half of data exposures are caused by malicious attacks; the rest are caused by mistakes or glitches.
Ethical hacking is a growing profession utilized by the United States government, technology companies and other institutions.
In the field, experts refer to three major types of hackers:
White Hats: Security professionals or “ethical hackers” who use their expertise to strengthen a network and secure it from criminals.
Black Hats: Malicious hackers or “crackers” who use their skills for malevolent purposes. White hats work to protect computer structures from the Black Hats.
Gray Hats:Iindividuals who become white or black hats depending upon the circumstances and generally proclaim being an ethical hacker.
Many large corporations, such as IBM, employ teams of ethical hackers to keep their IT systems secure.
Why Ethical Hacking is Important
With every breach reported in the media, the need for more effective information security is becoming increasingly evident.
New technologies such as cloud computing, IT outsourcing, and enterprises must adjust their security practices and policies to combat the threat of malicious hacking. To combat threats, ethical hacking is rapidly gaining attention as an essential security practice to be performed on a regular basis.
“The increased sophistication and success rate for recent cyber-attacks is directly related to the shift in the attacker profile, indicating that nation-states and large criminal organizations are funding well organized, highly motivated, and well-trained teams of programmers,” said Chris Rodriguez, Analyst for Frost and Sullivan. “The elevated threat landscape therefor, urgently dictates the need for a comprehensive, real-world assessment of an organization’s security posture,” said Rodriguez.
Ethical hacking provides objective analysis of an organization’s security stance for organizations of any size. Ethical hacking has become a mainstream service, as companies of all sizes pursue expert, objective, third -party analysis.
What is an Ethical Hacker?
Ethical hacking is an ambiguous term used to describe hacking performed by an individual or organization to help penetrate or gain access to identifying potential threats on a computer or a network infrastructure. In short, ethical hackers are simply computer programmers who use their skills in a constructive manner.
Ethical hackers can attempt to bypass security systems to isolate weak points malicious hackers could exploit. In the effort to eliminate or reduce potential criminal hacks, the information gained by the ethical hacker is then used by the company to make improvements to security.
Some may say there is no such thing as an “ethical” hacker. Simply “hacking is hacking” but the most notable hackers are known publicly as cybercriminals or computer criminals because of the damage they inflict on companies and individuals nationwide.
A highly publicized hacking incident where personal information is compromised can damage a company or organization for years.
A cybersecurity professional can have a range of expertise, anywhere from maintenance, administration, architecture, forensic investigation of secure networked systems that are increasingly necessary for the sake of operation of businesses, nonprofits, governments and medical, and educational institutions.
Even training is offered by the International Council for E-Commerce Consultants (EC-Council). The Certified Ethical Hacker (CEH) exam is made up of approximately 125 multiple choice questions and costs about $500 with additional IT certifications available. Training is entirely voluntary.
Ethics
For hacking to be ethical, a hacker must abide by the following informal rules:
Permission to access the network to identify potential security threats.
Respect individual’s right to privacy.
Treat all data, material, and findings as confidential.
Ethics play a vital role in hacking and differentiating innocent activities from computer crimes. Hacking is ethical if the skills are used to enhance a network system. But the issue of ethics can be very risky when one does not know a person’s motivations. With no formal code of ethics or code of honor, this void creates external forces to determine how to respond when ethical predicaments arise.
An ethical hacker will ensure the client’s IT system is properly evaluated for security issues and vulnerabilities, while protecting sensitive, personal and confidential or proprietary information. While accessing an organization’s system, the respected ethical hacker’s integrity will guide the actions of the ethical hacker.
Security Risks
While ethical hacking presents advantages to increase security to protect IT systems and assets, any organization implementing ethical hacking must consider any negative impacts that may arise from the practice.
An ethical hacker is typically contracted to hack the organization’s system. Hiring outside is usually preferred to start from scratch and simulate potential external hacks.
While there is an advantage of ethical hacking because it supports the organization’s efforts to gain more knowledge about the IT Security by identifying vulnerabilities, the main disadvantage is it presents risks of information disclosure. An outsider could intentionally or unintentionally disclose a company’s proprietary information to outside parties.
A dark side always is present where dishonest people will attempt to exploit others. Some risks of working with ethical hackers include:
The ethical hacker using their skills to conduct malicious hacking activities.
Massive security breaches.
Potential the ethical hacker will place malicious code, malware, viruses or other potentially damaging things on a computer system.
Allowing company’s financial, banking, or other proprietary information will be accessed.
Working with an Ethical Hacker
The benefits of working with an ethical hacker are obvious; however, many are overlooked, ranging from simply preventing malicious hacking to preventing national security breaches.
Before implementing any ethical hacking, an organization must ensure the ethical hacker understands the nature of the client’s business, computer or network system. This will help guide the ethical hacker in handling any sensitive confidential or proprietary information they may encounter.
The leadership in a company or organization must determine the sensitivity or confidentiality of the information involved. This will help ensure the ethical hacker does not violate laws, rules or regulations in handling sensitive personal, financial or proprietary information.
There are several guidelines to use when working with an ethical hacker:
An ethical hacker should create a plan including: identifying all networks and components they will test; detail testing intervals; detail testing process.
Require transparency while working with an ethical hacker, requiring all relevant information be reported while the system or network is being accessed. Transparency ensures the client to make immediate decisions and take necessary actions to maintain the security of the system or network.
Establish target areas with written work agreements requiring the ethical hacker not to work beyond those parameters to minimize exposure of sensitive information. The ethical hacker should not access other areas on the computer or networks not specified in the agreement.
Developing a non-disclosure agreement may be in order prior to contracting with an ethical hacker.
Legal Risks
There are legal risks to include lawsuits involving disclosure of personal and confidential information possibly leading to a legal battle involving the organization and the hacker if the work is not done properly. Also, if the hacker makes errors compromising the IT network or company security, it is possible to negatively impact the organization’s general operations and profitability.
With cyberspace growing exponentially over the last decade, complex legal issues have led to the birth of a highly specialized branch of law. Cyber Law or Internet Law pertains to Internet and computer technology related offenses, especially copyright infringement and fraud that involve computers, software, hardware, and information systems (IS).
The Information and Technology Act, 2000 (IT Act) covers all types of cyber-crime, including hacking as provided under sections 43 and 66 which covers negligence and computer-related offenses.
Cyber Law prevents or reduces large-scale damage from cybercriminal activities by protecting information access, communications, privacy and intellectual property.
Ethical hacking is rapidly gaining attention as an essential business practice. Regardless of risks, companies large and small benefit from the work of ethical hackers by protecting a company’s most valuable data and protecting their bottom line.
Written By: Kym Pasqualini, Feature Crime Writer for Lauth Investigations
When we think of a spy, given the national news cycle, it may conjure up thoughts of Russians or the Chinese who have been long known for hacking and espionage. However, even more common, but much less talked about, is the business mole, and almost every business in America is susceptible.
Every business sector is vulnerable to Corporate Espionage costing businesses billions of dollars per year.
April 10, 2011, Joseph Muto was hired to work for the top-rated “O’Reilly Factor” but within 3 days, he was discovered by Fox employees to be anonymously writing for Gawker. In the span of 72 hours, Muto wrote a series of articles detailing the internal workings of the network, along with stealing and selling raw video clips. In 2013, he pled guilty to two misdemeanor charges and was dubbed the “Fox Mole.” He was fined $1000 and sentenced to over 200 hours community service. At sentencing, he said he wished he had never betrayed his former employer.
United States industries spend more on research and development of unique products and processes than any other country in the world. The key to success is having an “edge” in the business world. Whether a media company, software developing company or bakery, keeping an edge is key.
When someone steals those “trade secrets”, it is called economic espionage and costs American businesses billions annually. Damages can severely destabilize the victim company to include lost revenue, lost employment, lost investments, interruption in production, damaged reputation, and can even result in a company going out of business.
Corporate espionage conducted by spies or moles believe computers are irrelevant. It is about what data they want, what form they take, and how they can steal it.
The Company Man
The Federal Bureau of Investigation (FBI) states no business, large or small, is immune to the threat of moles and/or spies. Any proprietary process, product, or idea can be a target.
To raise awareness, the FBI in collaboration with the National Counterintelligence and Security Center has launched a nationwide campaign and released a short film called “The Company Man: Protecting America’s Secrets,” based on a true story. Mr. Moore is both unappreciated and unhappy with his career as an engineer at a glass insulation and fire-retardant firm. He is targeted on LinkedIn by a competitor who offers him a position in a rival firm. At first, Moore declines because he signed a non-compete. He is then offered $200,000 to obtain plans for equipment and formula for the glass insulation produced at his firm, RIS.
The FBI states many things drive a person to betray the company where they work.
Moore makes the decision to go to his current boss who then contacts the FBI who initiates a sting. A true story, there was an arrest in the case. However, this may not be the decision every employee would make – which makes every employee a liability in a 400 billion, in the dark. underbelly of America’s global economy.
Spotting Insider Threats
What drives a mole? The FBI states company moles are often “overwhelmed by life-crisis or career disappointment” driving them to leak information.
With email, cell phones, and jump drives, stealing information is far easier than in the past. Greed and financial need, unhappiness at work, the promise of a better job, drug or alcohol abuse, and/or vulnerability to blackmail, can all be contributors, says the FBI.
The FBI says employees who leak trade secrets, such as plans, customer databases, etc. will exhibit behaviors other employees can often identify to help prevent breaches.
Your employees may be the first line of protection when combatting the insider threat.
Potential Indicators:
Drastic changes in behavior, demeanor, or work habits.
Unexplained affluence.
Financial hardship.
Substance abuse.
Attempts to circumvent security procedures.
Long hours at the office without authorization.
Taking home proprietary information.
Unnecessarily copying materials.
Using an unauthorized USB drive.
Unusual use of cell phone during business hours.
Asking inappropriate questions.
Suspicious relationships with competitors.
Leaving traps to detect searches of their office.
Based on FBI’s studies, additionally, there are more subtle things to look for:
Someone hired to steal company information will be experienced in the operation of a business and will be able to identify the value of your company’s trade secrets.
Corporate spies are everyone’s friend. To gain access to a company in order to steal information, a mole will be socially adept with the ability to manipulate people to gain their trust.
Individuals who are frequently wandering or talking in locations they do not need to be to complete their job. Someone who reflects a pattern will always have a reasonable excuse as to why they are not in the correct area or talking to specific employees.
Employees who keep trying to re-open decisions already settled and question advisability of decisions.
They act envious.
Vulnerabilities – Getting Access
Once inside, a mole has a lot of ways to access sensitive information. Spies can even work in pairs, possibly one as a consultant and the other an employee. When you have valuable information, never underestimate the methods others will use to gain access to it.
Spying can be as easy as photocopying papers found on unattended desks or at printers. Walking into an empty meeting room with a laptop and pulling data off the network.
A common ploy is pretending to be an employee. Another ploy often used, posing as IT personnel because it enables the individual to look legitimate while accessing network access points and sitting at someone’s computer. In other cases, spies have posed as cleaning staff, gaining access after-hours.
Criminals capitalize on the common assumption if you are in the building, you must be okay. Investing in your company’s staff to raise awareness is the best investment a company can make.
According to InfoWorld, Peter Wood, Chief of Operations at First Base Technologies, a U.K. based consultant firm performing ethical hacking services, “Spies are interested in anything from financial data to intellectual property and customer data. They might steal information for blackmail purposes, but the most common motive for physical intrusion is industrial espionage.”
Wood says the most common way to intrude upon a company is posing as an employee or a visitor, even creating convincing costumes to pose as a legitimate visitor such as telephone, electrical or maintenance person, a burglar alarm inspector, even someone from the fire department.
Protecting Your Trade Secrets
The FBI lists several ways to protect your workplace from insider threats.
Recognize the threat.
Identify and value trade secrets.
Implement a definable plan for safeguarding trade secrets.
Secure physical trade secrets and limit access to trade secrets.
Provide ongoing security training to employees.
Use protective tools such as screensavers with password controls.
Classify information and store accordingly.
Secure the workplace so visitors do not have access without security screening.
Encrypt data and require strong passwords for employees with liberal access rights.
Develop an insider threat program.
Proactively report suspicious incidents to the FBI before your proprietary information is irreversibly compromised.
Ask the FBI or other security professionals for additional awareness training.
At times, companies are hesitant to report such activity for fear they will risk their trade secrets being disclosed in court or compromised in any way. The FBI will do all it can to minimize business disruption, safeguard data and privacy, and will seek protective orders to preserve business confidentiality and sensitive information. The Department of Justice also has a variety of protections in place to ensure information is protected during a criminal prosecution.
Some may say there is no such thing as an “ethical” hacker. Simply “hacking is hacking” but the most notable hackers are known publicly as cybercriminals or computer criminals because of the damage they inflict on companies and individuals nationwide.
