Catfish: Romance Scams in 2019

Catfish: Romance Scams in 2019

romance scams
Those who met their current significant other in an age before the internet often have a difficult time understanding courtship rituals in the year 2019. Even Gen-Xers who are navigating the single-scape are having trouble adjusting to the way social media and dating apps have changed the way relationships are formed in the United States. The internet has done wonderful things for the world of dating. It reignites old flames who haven’t seen one another since high school. It connects the dots between persons across the country. It brings together people from different walks of life for a far more interesting relationship. However, the anonymity of the internet and the potential to be whoever you want to be has fostered one of the most devastating types of scams that exist in the modern world: romance scams perpetrated by “catfish”.

If you follow internet culture, you’re likely aware of a television program called Catfish: The TV Show. The series is a continuation of creator Nev Schulman’s 2010 documentary simply called Catfish. The film followed Schulman’s journey through his own romance scam, in which he met a woman online named Megan through the internet. Megan claimed to be many things: a singer, songwriter, recording artist, photographer, rancher, and part of an equally-talented family. Through their online communications, Megan led Schulman to believe that her life was very picturesque, but tragically, she has cancer. After several attempts to finally meet Megan fall apart, Schulman and his production team make the trip to finally meet her and begin to realize along the way she may not be truthful about her identity. At the end of the film, Schulman and his team realize that there was never really a Megan. “Megan” was actually a middle-aged woman, Angela, who used the internet as a way of connecting with others in her insular life. The online identity of “Megan” was not entirely fiction—Angela did have a daughter named Megan, who was a photographer, and she used that piece of personal information to craft a persona that endeared her to men and garnered their attention on the internet.

Schulman’s story is unfortunately a common thread in today’s dating world. In 2011, a year or so after the documentary first premiered, studies showed that males between the ages of 40-49 and females between the ages of 50-59, made up the largest age groups effected by romance scams or “catfishing,” 28% and 35% respectively. In most confidence tricks, frauds, or scams, the goal is simply to rob an individual of their finances for personal gain. Catfish scams are particularly ugly, because it’s not just about money. A catfish’s target is often a trusting person, a benevolent person who might experience low self-esteem, and is often isolated from others for a myriad of reasons. That person makes a real emotional investment in the catfish with the intention and belief that they will spend the rest of their lives with that person when they finally meet.

“Catfish” is an appropriate name for this particular type of scammer, according to Special Agent Christine Beining, a seasoned financial fraud agent in the Federal Bureau of Investigation’s Houston Division. Even as recently as 2017, she says, romance scams were on the rise. According to the FBI’s website, in 2016, almost 15,000 complaints which fell under the umbrella of romance or confidence frauds were reported, which is 2,500 more than 2015. Beining characterizes a catfish in search of their next victim as throwing a fishing line, “The internet makes this type of crime easy because you can pretend to be anybody you want to be. You can be anywhere in the world and victimize people. The perpetrators will reach out to a lot of people on various networking sites to find somebody who may be a good target. Then they use what the victims have on their profile pages and try to work those relationships and see which ones develop.” She offers the example of a Texas woman who ended up sending a cumulative $2 million to a man she met over the internet who “said all the right things.” This catfish targeted the woman’s strong Christian faith, and capitalized on it to pull her into his web of deception. When scammers are using social media maliciously, how are we supposed to protect ourselves in a digital age?

One of the country’s best fraud watchdogs, the Better Business Bureau, conducted a study last year on the current climate of catfishing and other forms of romance scams. While there are some discrepancies among experts as to what defines a romance scam, four consistent stages of a scam emerge:

Contacting the victims

Like Christine Beining said, scammers use the internet as a fishing line, and create dozens of fake profiles online with stolen pictures and manufactured personas in the hopes of netting a handful of victims. They hope to form an instant connection with that person, usually though an alleged common interest based on information mined from the victim’s page or profile. A potential victim loves to ski? Suddenly that catfish also loves to ski, even if they’ve never been. After a short period of time, the catfish will often encourage the victim to move the conversation somewhere else, like texting or another instant-messaging platform. This way, if their profiles are flagged by the social media platform as a scam, they will still be able to contact victims already in the net.

Grooming behavior

Like any predator, catfish depend on grooming behavior to make the victim emotionally dependent on them. They learn about the victim’s life—their hopes, their dreams, their traumas, their family drama. This stage varies in length, but it can often go on for months as catfish attempt to build an impenetrable wall of trust around themselves and the victim. Endearing themselves so allows them to have credibility in the victim’s eyes when those around them might arch an eyebrow. In a further effort to telegraph their integrity, scammers might also send gifts to their victim as one of the hallmarks of a “real relationship.” This is the stage where scammers begin to test the limits of the victim. They ask for small favors, such as small cash amounts to buy groceries or pay the phone bill so their communication may continue. It’s also the stage where catfish begin to further isolate their victims from their friends and family so the fraud can continue unhindered.

The sting

This is where the predator’s bites out of a victim’s income become exponentially larger. In any romance scam, one of the most common plot points in the catfish’s narrative is an “emergency,” likely with themselves or a close member of their family for which they need a cash sum. It can be anything from hospital bills to a plane ticket. If the victim is always willing to send money, there’s no way to predict when the fraud will conclude. This is also where victims can find themselves in real danger. Victims who are not simply bilked out of their savings can easily get mixed up in things such as money laundering or larger scale frauds as an oblivious participant. In the most severe cases, victims get on a plane to meet the catfish and meet a violent fate at the hands of a person they thought was their sweetheart.

The fraud continues

Exposing a catfish does not mean the nightmare is over. There has been an increase in brazen catfish continuing the fraud after being unmasked, this time disguised as a good Samaritan who just wants to help the victim get their money back. They can take the form of a law enforcement officer or a private investigator. The original persona might also reach back out sheepishly—admitting that they had been caught, but what originally began as a con to get their money has now become true love. It’s not uncommon for victims to allow the fraud to continue, having acknowledged the catfish’s honesty.

If you’ve been the victim of a catfish or romance scam, contact a private investigator today to learn how they can help you expose the culprit. A private investigator’s skill set and lack of any bureaucratic ladder will allow the case to move swiftly and efficiently, as time can be of the essence when chasing a scammer, who can quickly pack up their tent and move on to another social media platform before law enforcement pins them down. Private investigators also have no jurisdictional restrictions within their cases, which is particularly crucial to exposing scammers who are operating outside of the United States. They can also empower you with crucial knowledge to prevent the cycle of fraud from continuing. While it may sound callous to some, the best rule of thumb is to never send money to an individual you have never met in real life. After all, the internet is not a substitution for face-to-face interactions. If you’ve connected with someone over the internet, and the chemistry is there, a genuine person will not have the resistance and excuses that catfish often do when the jig is up.

Carie McMichael is the Media and Communication Specialist for Lauth Investigations International. For more information, please visit our website

 

Predators Use Online Gaming to Groom Minors

Predators Use Online Gaming to Groom Minors

predators online gaming

Advances in technology are constantly changing the dialogue about how we protect our children from potential predators. Over the last decade, parents have had to reform their strategy when it comes to protecting their child in the real world. Before, parents cautioned their kids on stranger danger, special code words, and remaining aware of their surroundings in public. In a new era of unfettered internet access through multiple smart devices, parents had to contend with the real world being brought into their homes, with predators targeting their children through social media. Now, it appears parents will yet again have to add some new pages to the playbook when it comes to protecting their children from predators on video game platforms with integrated social networking.

Parents with children between the ages of 12-25 will likely be familiar with the online first-person shooter video game known as Fortnite. In the game, 100 players at a time compete to be the last one standing in a battle-royale style of combat. The game features a chat feature allowing players to communicate in team efforts and other uses. It has great potential to foster team building and cooperation between young people, but also has a dark side recently illuminated by an arrest made in Florida in late January.

Authorities arrested 41-year-old, Anthony Thomas, a man who allegedly used Fortnite’s instant-messaging feature to groom over 20 minors, including a 17-year-old, with whom law enforcement allege he had a sexual relationship. The Florida Attorney General’s Office also stated Thomas has been charged with 22 counts of possession of child pornography, and other charges related to his unlawful sexual relationship with the minor. Investigators uncovered he groomed the minors by sending them gifts—including a cell phone so their communication could remain more private.  Ashley Moody, Attorney General, remarked about the predation perpetrated, “This case is disturbing, not only because it involves child pornography, but also because a popular online game was used to communicate with the victim.”

Grooming is defined as “a process by which a child predator gains the trust of a victim by building a relationship with the child and then breaking down his or her defenses.” Once a predator has earned their trust, they begin exploitation. Minors who are groomed in the gaming community are particularly vulnerable because the predator may literally be on their team. Cooperative play between players fosters a healthy, “there’s no ‘I’ in TEAM,” mentality, but predators use this relationship to manipulate the minor.

One of a predator’s greatest weapons when grooming a minor online is pop culture. The predator—perhaps unlike the minor’s parents—shows their target they’re “hip and cool”, and are able to converse at their level about something they enjoy. This causes the minor to lower their guard, and the predator begins their manipulation game, culminating in the exploitation of said  minor. Online gaming is becoming so ubiquitous predators have developed a way to sense when a minor’s gaming is suddenly being supervised. The moment a minor’s behavior changes—they stop responding to messages, or do so uncharacteristically—the predator can pick up on that and cease all communication before they’re caught.

Unfortunately, even if a parent is supervising the communication between their minor child and other players online, it doesn’t mean they cannot be groomed. In the grooming process, between the introduction and the beginning of the exploitation, predators often suggest moving their communications to a third-party app, like What’sApp or Snapchat. These are apps where communications disappear with ease, and a parent performing their due-diligence in supervising their child’s internet safety may not notice, or even know how to access. TeenSafe says it’s critical parents learn to recognize the signs of grooming in their minor child.

Signs of Groomingpredators and online gaming

  • Your child wants to spend more time online or playing games on a console, but won’t tell you why.
  • Your child does not want to discuss what he or she does online, or what websites he or she visits.
  • You notice your child is using inappropriate language he or she would not have heard within your home or at school.
  • When you walk in a room, your child quickly changes the computer screen, mutes the volume on their gaming console, or turns it off all together.

Fortnite and other games with similar messaging platforms have been on law enforcement’s radar for the last few years as the instances of these cases continues to grow. In August of 2018, Titania Jordan, a digital safety expert, appeared on The Doctors to provide parents with helpful tips—not just for supervising their children’s gaming—but also for establishing boundaries that can nip grooming in the bud.

  • Do not allow minors to have computers, game consoles, or tablets in their room without supervision. Keeping these devices in common areas will increase visibility and deter predators from targeting them.
  • Instruct your child to never reveal any personal information about themselves to people they’ve met online, especially very specific information, such as where they live or where they go to school.
  • Create a culture of openness in your home where children feel comfortable coming to you if they feel uncomfortable about an interaction they’ve had online.

People of all ages play video games, but the vast majority of players are either minors or young adults, and parents often find themselves overwhelmed with the strange new world of online gaming. Titania Jordan reminded parents knowledge is power, recommending they verse themselves in the games their children play. This can only heighten your ability to detect when something is off. This means doing research online, and actively listening when your children describe normal gameplay behavior.

Having an internet connection in your home may feel like you’re inviting predators into your home. And true, there’s no time to supervise every single activity your child does online. This is why it’s so important to nurture an open line of communication between parent and child. Not only will parents be able to sense when something is amiss in their child’s online interactions, but a strong bond between parent and child makes it less likely that an online predator will be able to isolate the child emotionally and manipulate them for the purposes of exploitation.

Disconnect: Helping Adopted Children Find their Birth Parents

Disconnect: Helping Adopted Children Find their Birth Parents

colorado-adoptionAs the Western idealization of a family unit continues to grow and change, more and more parents are either opting to place their child for adoption or adopt themselves rather than have a biological child. As such, adoptions are on the rise. The Adoption Network estimates the number of children in foster care at any given time in the United States is around 428,000. Of that staggering number, about 135,000 are adopted every year. Children are put up for adoption under a wide umbrella of circumstances in varying degrees of frequency, but what is not uncommon is a child’s adolescent or adult curiosity about the exact nature of where they came from. Because adoption agencies have their own privacy restrictions regarding birth parents, adopted children are often left with only a few meager details and options. Private investigators, however, are well-equipped to find a child’s birth parents; with a comprehensive tool chest and a wealth of experience in searching for persons who may or may not want to be found.

The rate at which information technology is developing has been denoted by some as Orwellian, but the ubiquity of public databases and fact-finding software available to the public is higher than ever. Hiring a private investigator may be costlier to the individual than conducting the search oneself, but without the proper tools and expertise, individuals can follow false leads and dead ends for years at the cost of their time and personal finances. Private investigators, especially ones who specialize in locating biological relatives, can cut down the time and expense individuals would ultimately incur during their search. The complexity of adoption laws and procedures (often varying state-to-state) is a knot of cable wires that is difficult for any private citizen to untangle.

Private investigators with a variety of specialties are suited for this work because there is no chain of command in their business. Most notably, private investigators are often their own bosses, with the freedom to pick and choose the cases they want to focus on. Unlike the underpaid, overworked civil servants who work in child services, or the overwhelmed agents at an adoption agency, private investigators only handle less than a half-dozen cases at one time, so an adoption case will not just become another folder in a tall, precariously leaning pile on someone’s desk. There are no jurisdictional boundaries preventing a private investigator from going across state lines, as long as they are licensed in the state or being contracted by a private investigator who is licensed in the state. While there are limitations to what information can be gathered from the state based on the birth-parents wishes, the autonomy of a private investigator is ideal for tracking down either birth parents, or children who have been placed for adoption.

The Child Welfare Information Gateway estimates, of all parents placing their biological children for adoption, nearly half of those parents will then seek out those children after they have reached adulthood. Parents in search of a biological child always have a search advantage as the legal adult at the time of the adoption. They play a pivotal role in establishing the boundaries that might preclude this child from ever contacting them again in the future. Depending on the terms of the adoption agreement, the adoption agency may not be able to release information about anonymous birth parents to their biological children.

The privacy laws surrounding adoption in the United States date back to the beginning of the 20th century, and were put in place to protect the privacy and identity of all parties involved in an adoption. It’s only in recent years that the Adoption Information Act has made it possible for both parents and children to request information about the other in situations where all of the aforementioned parties have waived their right to privacy. Adoption laws have also gone through a metamorphosis in recent decades where parents are required to fill out detailed medical histories for the benefit of the child’s physical and mental health growing up. In addition to information about their own birth (date, location, hospital), a birth parent’s medical background might be the only information an adopted child possesses.  

Locating a birth parent or child is a form of investigation known as a skip trace. “Skip” refers to the action of searching for a person, derived from an old colloquialism, “to skip town,” or leave with very little notice or instruction. Trace refers to the process and resources involved in finding the person, such as international online databases, surveillance, and location technology and services. Skip traces in adoption cases can go both ways: A child in search of their birth parents, or a birth parent in search of the child they placed. Private investigators who take adoption skip traces have a mountain of data to sift through, including adoption registries, religion-related services (such as options offered through the Catholic church) and a mountain of databases, including—but not limited to—welfare, child protective services, private adoption agency, foster care, police, court, hospital, and international records.

Depending on the level of information available to either a birth parent or biological child (and subsequently the investigator) adoption cases can have a mixed bag of possible results. In scenarios where a private investigator is unable to find a birth parent, it’s typically because there is not enough information on the record to begin with. Because of varying degrees of regulation across all adoption agencies (both state and private), the level of information and quality of record keeping is a crap-shoot, and investigators often hit dead ends in those types of investigations. In other circumstances, after many long hours of research and investigation, the private investigator is able to locate the birth child or parent, only to report back to the client the subject in question has no desire to reunite with them in any fashion. These are solutions often unsatisfactory to the client, but it is a difficult reality, and the client will have some semblance of closure regarding their questions about the subject. However, in the event private investigators locate the birth child or parent, and the subject is willing to re-initiate contact, private investigators can be ideal liaisons to bringing biological parents and children together in adulthood. They can alleviate some of the most common anxieties surrounding meeting strangers, and have experience with reconnecting displaced parties that will inform a gradual process of reestablishing contact.

Life has an infinite potential to get messy very quickly, and a child being placed for adoption is one of the consequences of the indeterminate. Fortunately, private investigators not only have the sleuth skills to find persons under all circumstances, but an acute ability to read people that benefits the precarious nature of the cases they take on. When a birth parent and child are open to meeting again under more pleasant circumstances, private investigators can build strong bridges across decades of separation, confusion, and curiosity.

Virtual Kidnapping incidents on the rise

Virtual Kidnapping incidents on the rise

KidnappingYou receive a phone call and hear the voice of someone you don’t recognize. They tell you they have your child and will kill them unless you pay a ransom – they direct you not to call police or you will never see your child again.

What would you do?

You tell the person on the other end of the phone not to hang up. You don’t want to disconnect with the one person that can reunite you with your child. You plead for your child’s safe return. “Please don’t hurt her. I will do whatever you want,” you say. And, you would!

They demand you go to the bank and wire a ransom of several thousand dollars. Do you call the police? Do you pay the ransom and hope the thug will return your child to you safe?

A child going missing is every parent’s worst nightmare, and for those who do have a missing child – living with such ambiguity is said to be the most traumatic of human experiences.

Sounds like a situation that only happens in the movies, right? Or, something that only happens to the wealthiest people in society.

The Federal Bureau of Investigation (FBI) has declared virtual kidnapping a violent crime and issuing warnings to parents that scammers are targeting parents and demanding a ransom in exchange for the safe return of children they kidnapped . . . well, virtually kidnapped. Police throughout the country are following suit, issuing warnings in their communities.

Police throughout the country are following suit, issuing warnings in their communities.

 

kidWhat is a Virtual Kidnapping?

A virtual kidnapping scam is an attempt to dupe victims into paying a quick ransom. The virtual aspect of the scam involves staging a scene on the phone to convince a person that a loved one has been kidnapped, following with a demand for ransom.

According to the FBI, “The success of any type of virtual kidnapping scheme depends on speed and fear. Criminals know they only have a short time to exact a ransom before victims unravel the scam or authorities become involved.”

Typically, the scam is executed by calling a victim claiming they have kidnapped a loved one, then demand a ransom in exchange for the loved one’s safe return.

Valerie Sobel is one such person who did receive a call from a person who said, “We have your daughter’s finger. Pay up or you’ll get the rest of her body in a body bag.”

Petrified, Sobel rushed to a money transfer location to pay the ransom, wiring $4,000 to the person who claimed to have kidnapped her daughter.

Valerie made many frantic phone calls to her daughter’s cell phone and after many hours had passed, her daughter Simone called her back totally confused but safe.

Basically, scammers call random numbers hoping to find a person who they can convince, while other times these scammers research Facebook and other social media platforms for names and numbers. If a scammer calls 100 people, chances are at least one will instantly pay.

Another way it may go down is a scammer calls you and you hear a child crying, “Mom, please help me.” Panic immediately sets in. You think it is your child. Then a man’s voice comes on the phone and calls you by your first name. This legitimizes the caller and you immediately ask them to just tell you what they want. What mother would not empty her bank account in exchange for her child’s safety.

If you don’t think you could become a victim, please read on.

 

chedVirtually Kidnapped Daughter

According to the Washington Post, Wendy Mueller lives in historic Leesburg, Va., and never thought she would become a victim of a virtual kidnapping scam.

One afternoon, while standing at her kitchen sink, she received a call from a number she did not recognize but answered.

She heard screaming and it sounded like her 23-year old daughter’s voice begging for help.

Then a man’s voice tells her, “we have your daughter.”

The caller told Mueller to put her phone on speaker, get her purse and phone charger and get into the car.

The man asked, “How much cash can you get right now?”

$10,000,” Mueller replied.

The man told her not to contact anyone for help or they would kill her daughter.

Mueller’s daughter attends college hundreds of miles away and she had no way of knowing her daughter was safe.

“They told me they were actually targeting someone else, someone they would be able to get a lot of money for. But they said my daughter intervened when they tried to grab him. And that sounded exactly like something she would do,” Mueller said.

“I was terrified,” Mueller continued. “They told me they wouldn’t hesitate to kill her.”

The caller had told Mueller he had hacked her phone and knew every move she was making. For hours, he told her to go to small stores and offices across Northern Virginia, where she wired the max amount of usually $1,900 each time to names and addresses in Mexico that the caller had given Mueller.

Mueller cross-crossed the state following his directions and making payments, until nightfall came.

Mueller had kept asking to speak to her daughter.

“They kept promising me: ‘As soon as you send the last one, you will talk to her,’” Mueller said.

The caller told Mueller he was a professional and part of a group of kidnappers – a huge organization – who do this all the time and kill.

The man told Mueller they had placed a set of headphones on her daughter so she could hear everything, so her daughter would know if her mother did anything to cause her death.

Mueller thought of stopping passersby but didn’t want to chance the kidnapper knowing.

“It was torture,” Mueller said.

As it turned out, her daughter was in class, safe and sound. Mueller had been scammed.

 

No one is immune

Thousands of families throughout the country have become targets of these malicious scammers.

According to FBI kidnapping expert, Agent Eric Arbuthnot, several organizations use these scams regularly to make money.

“Thousands of dollars in ransom,” said Arbuthnot. “And you’re talking about a criminal organization that is capable of doing more than one kidnapping at a time.”

According to Arbuthnot many of the cases have been happening on the West coast and along the border involving criminal organizations from Mexico, some claiming to be members of the cartel.

The FBI has seen recent increases in California, Nevada, New York, and Texas and increasing on the east coast.

Monroe Police Department in Connecticut said by using social media, scammers can identify a victim, look up relatives, and reference names of family members and friends to make the call appear legitimate.

FBI Supervisory Agent Christopher Johnson said his office in St. Louis, Missouri, deals with these types of crimes. “Scammers will often mention specific facts about the parent or victim, likely from information they were able to obtain online.”

Authorities say about one in five kidnapping cases are successful resulting in the criminal getting their ransom and not getting caught. While extortion has been around for decades, virtual ransom kidnapping calls are increasing around the country.

With this emerging scam, the FBI has launched a nationwide campaign to warn parents to fight back against “virtual kidnapping.”

 

guyIf you receive a virtual kidnapping ransom call

Unlike traditional kidnapping schemes, a “virtual kidnapper” has not actually kidnapped anyone. According to Federal Bureau of Investigation, if you receive a call from an individual demanding a ransom for the safe return of a kidnap victim, it is suggested you quickly evaluate the following to determine if you are receiving a legitimate ransom call:

  • Caller insists you stay on the phone.
  • Call does not come from your child’s cell phone.
  • Caller tries to stop you from contacting the kidnap victim.
  • Call includes demand for ransom to be paid via wire transfer.
  • Ransom amounts may decrease quickly.

Knowing what to do

Police say it is best to hang up the phone but:

  • If you engage the caller, don’t call out your loved one’s name.
  • Deliberately try to slow the situation down and ask to speak to your child directly.
  • Ask “proof of life” questions like, “How do I know my loved one is okay?”
  • To gain confirmation if your child is an actual kidnapping victim, ask questions only your child would know such as the name of a pet.
  • Listen very closely to the voice of the person speaking, if possible record the call.
  • If possible, have someone else try to call your child’s cell phone, school, by text, social media, etc., to confirm their safety.
  • To buy time, repeat the caller’s request and tell them you are writing down the demand, or tell the caller you need time to make arrangements.
  • Don’t agree to pay a ransom, by wire or in person.
  • Don’t deliver money in person.
  • Immediately call your local FBI office and police.

According to the National Crime Information Center (NCIC), as of March 31, 2017, there were 86,618 active missing person cases in the FBI database, with 8, 792 entered as involuntary.

Experts agree that an actual kidnapping with a ransom demand is quite rare but all experts urge parents to be vigilant.

To read the FBI warning, please click here.

 

ShutDown: Consumer Fraud Investigations Halted

ShutDown: Consumer Fraud Investigations Halted

ShutDown: Consumer Fraud Investigations Halted

The United States government has been shut down for almost four weeks, sending shockwaves throughout a nation already gripped by tumultuous politics and controversial issues. In addition to institutions like the National Parks System, and the National Institute of Health, all federal employees have currently been laid off from duty, and a majority of their services suspended. The ripple effect is dizzying, with many of the governments services being on hold for the duration of the shutdown. Many consumers across the country are not aware of the shutdown’s impact on some of our nation’s best departments, so you can imagine their shock when they phoned to report a consumer complaint, and were told the government couldn’t help them.

When running normally, the government requires a wealth of quality communication to run smoothly. As many federal employees remain on furlough, therefore not being compensated, everyone’s level of communication with one another is atypical and—as many federal employees are called in without pay—constantly breaking down. The Consumer Financial Protection Bureau (CFPB) is the federal agency that fields the influx of consumer complaints. A consumer submits their complaint about a business or financial entity to the CFPB, which is reviewed. According to the CFPB, after the complaint is reviewed, “We’ll forward your complaint and any documents you provide to the company and work to get a response from them. If we find that another government agency would be better able to assist, we will forward your complaint to them and let you know.” The CFPB remains in operation and was not effected by the shutdown, but if the agency is ill-equipped to deal with the complaint, they may never get off the ground, as the appropriate department might be effected by the shutdown. This leaves many consumers displaced when it comes to voicing their concerns about products and services.

la-fi-lazarus-fcc-robocalls-20160729-snapThis suspension of protection services has allowed the beast of robo-calls to fester and become feral, as consumers cannot block or report harassing robo-calls. They’re left screaming into the void. Alex Quilici, the chief executive of YouMail—a smartphone application that helps consumers block robo-calls—describes it, “It’s a neighborhood with no police on the beat.” YouMail estimated, just last month, there were 5 billion robo-calls made, and 50% of calls made in early 2019 could be coming from scammers and robots attempting to fraudulently obtain your information. These horrifying statistics are the codas for a chorus of federal employees who are aware of the scope of the problem, like Jessica Rosenworcel, the Federal Communications Commission Commissioner, “The number of robo-calls consumers are receiving is insane. The problem just keeps growing. Shutting down the government is not going to help.” As of this moment, there is no one to administrate the “Do Not Call” list, the national registry in which consumers can ask specific companies not to contact them.

The Federal Communications Commission is just one of many threads woven into the Federal Trade Commission. Another voiceless victim of the shutdown is the victim of identity fraud. Louette Duvall is one of these victims. Not long after the holidays were over, Duvall’s car was pilfered by thieves while she was at her job. They made off with her purse, her briefcase, and a wealth of identifying information that amounted to a scammer’s treasure trove. Fraudulent charges started rolling in as she scrambled to alert all of her creditors and financial institutions that she had been robbed. She began calculating the full scope of the theft’s ramifications: New checkbooks ordered, extravagant items ordered in her name, new credit cards, the list goes on and on. When she called the Federal Trade Commission to let them know her identity had been stolen, she was told they could not help her due to the government shutdown. FTC data prior to the shutdown stated that the agency received thousands of calls a day regarding identity theft alone. That’s thousands of crimes going uninvestigated every day, a Washington Post reporter pointed out when they became a victim as well. Not only are new crimes going unreported, but investigative resources are also frozen. The Consumer Sentinel Network helps investigators track the movement of identity theft and related frauds to build cases against the perpetrators, and it remains down as of day 26 of the longest government shutdown in history. At a minimum, the FTC is still allowing individuals to file complaints so that they be issued an affidavit for their creditors’ purposes.

News coverage of the shutdown has attempted to sharpen the big picture for Americans when it comes to the ripple effect of the government shutdown. While many federal agencies might be unable to assist consumers with complaints, there is recourse for consumers experiencing the myriad of issues helmed by the Federal Trade Commission. There are online, step-by-step resources for obtaining documentation to dispute fraudulent charges and claims. Consumers can also retain the services of a private investigator. One of the most beneficial aspects of hiring a private investigator is that they are the top of the chain of command in their firm. They are the ones calling the shots in any investigation, not a supervisor nor a superior. They will represent your interests and your interests alone. As is the case with many frauds and thefts, perpetrators tend to either operate remotely, or move quickly to evade law enforcement. Acting independently, private investigators will be able to move as fluidly as a scammer, crossing jurisdictional boundaries with little to no red tape. Statistics surrounding fraud indicate that many federal investigators in charge of tracking down scammers and thieves are inundated with a never-ending stream of complaints. This means their attention can be divided over and over again across a heavy caseload. A typical private investigator only handles between 3-4 cases at a time, meaning your case can be a priority for them and not just another file in a drawer.

Political pundits and talking heads don’t project a sunny forecast when it comes to the shutdown—no end in sight. As the shutdown enters its 27th day, many Americans who have been the victims of consumer fraud and identity theft who do not yet know the full scope of the shutdown’s impact will receive an ugly surprise when they turn to the federal government for help. While the government gets its house in order, know that there are options for victims of consumer and identity fraud. Consult a private investigator today to learn how their specific skill set, experience, and independence can help you get right the ship when it comes to fraud.

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