In the interest of due-diligence with an internal investigation, thousands of documents must be reviewed, processed, and itemized. Internal processes must be reviewed and evaluated by an internal investigator. It may be necessary to interview employees regarding their knowledge of the matter—those accounts must be cataloged, transcribed, and placed in context within the investigation. In addition to the tangible resources that are expended during the investigation, there’s hundreds of hours of labor hours that must be invoiced and paid out. The Fulbright Litigation Trends Survey presented data that indicated internal investigation costs were already on the rise back in 2011. Excluding the cost of settlements and judgements, they reported a median spend with American corporations of $1.4 million. Almost a quarter of those businesses reporting spent an excess of $5 million or more regarding internal complaints. For large companies with a wealth of resources, $5 million may seem like a drop in the bucket, but there are many smaller businesses who could easily be bankrupted by such a price tag. Those same companies also do not have the budget to maintain a specialized internal investigations team to address internal complaints when they arise.
There is a wide variety of events that could trigger a corporate investigation. Perhaps an employee files a sexual harassment complaint against another. Perhaps a whistleblower brings attention to a pervasive internal problem. Whatever the cause, it’s up to leadership within the corporation or organization to ensure that the problem is addressed. While some entities have the budget for an internal investigation team, the investigation itself still places a strain on a business and its resources.
Private investigators are the perfect professionals to conduct your corporation’s culture audit for a number of reasons. Just to name a few, private investigators have similar skill sets to investigators who work in risk assessment, can conduct internal investigations without disruption, and can offer you a more customizable program that will fit your business.
Private investigators build successful practices because
they have a detailed eye for human behavior. When it comes to private
investigation, it’s not always just about what a subject is doing, but also why
they’re doing it. Because they have a wealth of experience in rationalizing and
predicting human behavior, private investigators might have an edge over
traditional corporate culture audits performed by risk assessment investigators.
What we know about the cycle of corporate culture indicates that there is a
cause/effect relationship between an employee’s level of engagement and how
successful the company or organization is in their internal operations. We also
know that an organization’s structure can directly affect how engaged employees
are. This is why private investigators are so invaluable. They can look at
characteristics of the workforce on paper and in real life to assess how
employees feed into the current cycle of corporate culture.
Risk assessment firms specialize in internal investigation,
but too often, leadership will neglect undergoing an audit because they believe
that it will be too much a daily disruption to internal operations. By virtue
of their profession, private investigators excel at blending in to their
environment, whether it’s in a busy street, or a quiet library. Whatever the
nature of their investigation, private investigators know how to conduct their
due-diligence without drawing attention to themselves or others. This skillset
is especially valuable if leadership wishes to conduct a covert internal
investigation. After all, people behave the most naturally when they believe they
aren’t being watched. In this way, private investigators can infiltrate businesses
and obtain necessary information without piquing the curiosity or suspicion of
current employees.
Another hallmark of a private investigation’s profession is their flexibility and autonomy. Sometimes private investigators can very quickly pick up leads that other investigators cannot because they have autonomy other types of investigators do not. This flexibility gives private investigators the ability to customize any corporate culture audit program to fit your business’s needs. Some companies may be small, but do not have the traditional structure of a brick-and-mortar business. Other companies might be large, but have a workforce where millennials dominate the majority. This is where a private investigator’s diverse experience can allow them to identify the problems and prioritize the most prevalent problems to right the ship of corporate culture.
If your business or organization needs a corporate culture
audit, call Lauth Investigations International today for a free quote on our
corporate culture audit program. We have an A+ rating with the Better Business
Bureau, 5-star ratings with Google, and we are staffed by former military and
law enforcement personnel. Call 317-951-1100, or find us online at www.lauthinveststg.wpengine.com
Independent corporate investigations are an investment in their companies. It’s not hard to understand why a corporation would want to minimize the impact of a corporate crisis. Corporate crises come in many forms, and all of them have undeniable effects on the workplace, corporate culture, and the bottom line. That’s why employers must be vigilant of problems within their workplaces, address those problems with independent corporate investigations, and foster an environment where there is an open dialogue to address pervasive issues within the workplace.
Ignoring a corporate crisis will not ensure the problem will go away. The idea of “letting it blow over,” does not guarantee the problem will not occur again. Pervasive, repeated patterns of corporate crises are indicative of a deeper error in the company’s operations. Only by addressing the root of these issues can a company hope to avoid these problems from repeating in the future. Many companies do have shareholders and other interests to protect, but ultimately, the issue must be addressed in order to avoid further losses. That’s why it’s crucial for employers to know when it’s time to hire a private investigator for their corporate investigation.
Bribery
There are many reasons bribery may occur within a business. Perhaps an employee is offering cash to an inspector to buy their silence on certain violations on their worksite. The same could be said of an employee who bribes a government representative in exchange for the same discretion. If not exposed, not only can this cause infinite negative ripple effects within the corporation, but if caught, the parties responsible can incur costly penalties, and possible prosecution. In order to prevent these losses, both financial and in public relations, employers must trigger a corporate investigation.
Security
A break-in, or other theft from the workplace should not be treated as an isolated incident. It’s imperative that a corporate investigation can be triggered so the void in security operations can be filled and prevent further losses. If the corporation’s security system requires and update, or if perimeter fences need to be reinforced, those items must be addressed. Thieves will continue to slip through the cracks if they’re not properly patched.
White Collar Crime
White collar crime specifically refers to when crimes like bribery and theft occur at an executive level, denoting the perpetrator’s level of access and perceived credibility within the company. They are elevated crimes and have some of the strongest potential to devastate a company or organization. White collar crime can be tricky to investigate, as most procedures for investigating misconduct would likely come across the executive’s desk. That’s why employers should consider the discretion of a private investigator for this type of corporate investigation.
Cybersecurity
When there is a breach in your company’s cybersecurity, there must be swift and competent intervention. Your company’s webmasters and I.T. professionals work hard, and there are going to be breaches that they do not know how to address, either due to the sophistication of the breach, or their limited experience with certain types of breaches. When a hacker can invade your company’s website or intranet, those are major patches that must take place as soon as possible. Think of a breach like a wound, and from that open wound, the corporation can continue to leak data, industry secrets, or actual profits. Your corporate investigation must include an investigator with a diverse discipline who can answer crucial questions about the breach—the who, why, and how of the breach, and whether or not the threat is still present and ongoing, or if there has been a proverbial “smash and grab” of the intranet. Skilled investigators will have the appropriate tools and methodology to address these issues and get employers the answers they need.
Harassment
Repeated instances of discrimination or sexual harassment are systemic issues that must be addressed in order to prevent costly turnover, training, and decline in corporate culture. Discrimination and harassment not only have internal costs, but can wind up costing the company thousands in legal fees and potentially millions in settlement money if patterns of abuse can be proven in civil court. Discrimination and harassment also have a disastrous effect on workplace culture as targets of the abuse become fearful or uncomfortable in their jobs and the perpetrators continue the same cycle of abuse that causes losses in turnover and loss of employee engagement. Patterns of abuse like this demand a corporate investigation, not only for the sake of the bottom line, but also for the individuals involved.
Knowledge of Imminent State or Federal Investigation
Upon receipt of a federal subpoena or other indication that there will be an investigation into your business by a government entity, many employers find it prudent to get out ahead of the bureaucratic red tape and get a comprehensive picture of what the government is likely to find. This can lead to prescient legal or public relations strategies that may go a long way in remedying the situation. A corporate investigation into the internal staff, operations, and policies can prepare you for what the investigating agency may find when they comb through the corporation.
Fraud
Fraud can occur at any level of the employment structure, from entry-level positions all the way up to executives. The strategy for approaching a corporate investigation concerning fraud should change depending on the scope of the fraud and the culprit. This means hiring a corporate investigator with a sophisticated understanding of fraud investigations and how to document the evidence in those cases. Without clear answers and professional solutions to fraud, employers simply don’t know what they don’t know. The act of contracting an independent third party to investigate also makes it more difficult for the perpetrator to cover up their actions.
Legal Action
When facing a civil, criminal, or commercial court case, corporations must apply the same methodology when reacting to an impending investigation by a government body. Independent internal corporate investigations not only provide a veneer of transparency by the corporation in question, but also provides them with an idea of what the plaintiff in the case could conceivably find and use against the defendant in court. This prevents the corporation from being blindsided in an already litigious situation. The more information the corporation has, the better prepared it will be to defend itself.
Whistleblowers
Whistleblowers are every company’s worst nightmare, because not all corporations have operations in place for the contingency of a whistleblower. Thus, when an employee comes forward about misconduct or another internal matter to the press, the fallout can be embarrassing and devastating to the company. Corporate investigations into whistleblowing claims are good-faith efforts to address the concerns raised by the whistleblower in an objective manner. Hiring a private investigator for this corporate investigation can also be a sign of transparency on behalf of the corporation. Comprehensive corporate investigations can also shed light on other issues that might have otherwise been subjected to whistleblowing. Leadership can swiftly intervene and address any problems that might be occurring within their business or organization.
Knowing when to trigger a corporate investigation can be half the battle. Trust your instincts, and remember that it’s better to be prudent than proud when it comes to your corporate crisis. If you’re in need of a corporate investigation, call Lauth Investigations International today for a free consultation on our corporate investigation services. Call 317-951-1100 today or visit us online at www.lauthinveststg.wpengine.com.
There are many aspects of life that Americans miss from the pre-pandemic times. Activities we took for granted, like eating in a restaurant, watching a live sports event, or even our typical working lives. However, one of the most pervasive aspects of pre-pandemic life that was not missed is mass shooting events, like the tragic events that took place in Virginia Beach in 2019. Gun violence was so high in the United States in 2019, it might be difficult to remember just how high after a year in quarantine.
Recently, America was reminded of the tragic problem of gun violence in America with two active shooter events occuring within six days of each other. First, on March 16th, an active shooter went on a violent spree, shooting and killing eight people across three massage parlors in Atlanta, Georgia. Six of the eight victims were Asian, and the shooter reportedly blamed his actions on a sex addiction. Then, not even a week later, an active shooter event took place at a grocery store in Boulder, Colorado in which ten people were shot and killed, including a Boulder police officer.
According to the Gun Violence Archive, there were more mass shootings than days in 2019. That’s 417 mass shootings in one calendar year. The GVA defines mass shooting as an active shooter event in which “four people are shot, excluding the shooter.” Sites of these mass shootings ranged from the workplace to community festivals. It was a record-breaking year, surpassing the staggering 382 mass shootings that took place in 2016. As attempts to curb gun violence in the U.S. remain ineffective due to congressional stalls and public outcry, employers and employees alike cannot help but wonder if their workplace will be the next target of a mass shooter event.
According to the FBI, the vast majority of active shooter events take place in areas of commerce, meaning buildings that are home to businesses, typically open to pedestrian traffic. The second and third most common areas are education (as in schools), and open space areas such as parks or concert venues. This means that employers and business owners of all kinds may be anxious to find ways to prevent and protect their livelihoods and the lives of their employees from this type of workplace violence.
The approach to preventing active shooter events in the workplace has two prongs. The first step in protecting the workplace or worksite from potential active shooters is risk assessment. Leadership should opt into a full evaluation of their worksite. Security is the first step in preventing active shooters. What are the credentials needed to enter the worksite? How many points of access are there? What are the security measures in place to protect the employees? How many security cameras are there? Not every worksite needs to have a metal detector in order to enter, but part of the evaluation would include an assessment of how likely it is for an active shooter event to take place. At least in the case where an active shooter event is carried out by an employee of the business in question, there are at least one or two warning signs preceding the event. Maybe the shooter in question has had multiple disagreements with coworkers, or has recently been disciplined for some form of misconduct. While it’s difficult to anticipate who may or may not incite violence based on recent events, it may be possible to predict future behavior based on an employee’s past behavior.
The second prong of active shooter prevention is operational oversight, meaning there is due-diligence on the part of leadership to ensure they are hiring the best employees with no history of violence or menacing in any way. Often in cases of mass shooter events in the workplace, there are problems within the corporation with hiring protocol. Perhaps the company doesn’t perform exhaustive background checks on their potential hires, or maybe they have not defined enough disqualifying criteria for a candidate’s hire. While there are many companies that run background checks for corporations, not all have the diverse experience of a private investigator. Through their licensure by the state, private investigators have access to verified, comprehensive databases on par with that of law enforcement. This allows them to look at a candidate’s full criminal history, address history, litigation history, and other important factors to determine what a candidate’s propensity for violence or unpredictable behavior. Long-time private investigators have the professional experience needed to view a subject’s record and perform their own risk assessment on their history. Private investigators can also use their knowledge of the criminal element and their patterns to identify employees who pose a potential risk who are already embedded in the organization.
If you have concern that your workplace may be at risk for an active shooter event, call Lauth Investigations International today for a free quote on our risk assessment services, or our active shooter programs in which we help your organization develop an action plan should an active shooter event take place. Call 317-951-1100 or visit us online at www.lauthinveststg.wpengine.com
Nursing home abuse is a heinous crime in which residents of long-term care facilities are subjected to neglect, abuse, and dehumanizing treatment at the hands of their abusers. One of the most undoubtedly vulnerable swaths of the populations are the elderly and infirm. People who have lived long, full lives, but now require extra help with caring for themselves. Some families are fortunate enough to be able to afford in-home care for their aging parents, grandparents, or loved ones. However, many families have to face the difficult decision to place their elderly and infirm loved ones in a nursing home, hospice, or another type of long-term care facility.
The statistics surrounding nursing home abuse are alarming, even under the most forgiving of parameters. A 2012 study found that around 85% of assisted living facilities reported at least a single case of abuse or neglect on behalf of caregivers. That’s not counting cases that go unnoticed or unreported. The decision to place loved ones in a long-term care facility is already a difficult one, with hand-wringing families left wondering whether or not their loved one will be cared for well and how they will fare inside. Families may spend weeks, if not months, exercising due-diligence and vetting potential care facilities in order to ensure that their families get the best of care. However, sometimes families can still be caught off-guard when allegations of nursing home abuse arise after they’ve placed their loved ones.
Nursing home abuse can take multiple forms, and it’s important that families and professionals educate themselves in order to be advocates for the residents. These are problems that are often caused by operational issues within the facility itself, such as poor hiring processes, understaffing, improper training, and burnout amongst caretakers. There is also a myriad of socioeconomic and financial factors that can further exacerbate these problems. That is why it’s important for facility administration and families alike to know the signs of nursing home abuse so there can be swift and diligent intervention.
Physical abuse: Nursing home staff directly and physically abuse residents with acts like, pushing, kicking, pinching, or even manipulating their medication. This type of abuse is typically the easiest to recognize, but is also the greatest threat to their person.
Signs: Bruises, burns, welts, bedsores, pressure ulcers, cuts, lacerations, broken bones, head/dental injuries, dehydration, malnutrition, repetitive bouts of illness or infection, poor personal hygiene.
Emotional abuse: This type of abuse includes demeaning and humiliating patients, and also keeping their friends and family at arms-length in order to isolate them from other points of contact that might expose abuse. Despite the lack of physicality in this type of abuse, affected residents can develop severe anxiety and depression as a result.
Signs: Anxiety, depression, change in personality, exhibition of aggressive or violent behavior, substance abuse, suicidal ideation/actions.
Nursing home neglect: Abuse doesn’t have to be direct in order to have harmful effects. When residents are left unattended, typically to disorganization and understaffing.
Signs: bedsores, malnutrition or dehydration, unchanged clothes and filthy bedsheets, new or worsening infections.
Sexual abuse: However horrifying it sounds, residents in nursing homes and long-term care facilities can also be the targets of sexual battery or abuse. Nursing home residents are some of the most vulnerable in the population, and are more likely to be abused due to their inability to fight back, articulate consent, and inability to disclose.
Signs: Bruises or welts around the genitals, unexplainable STDs, inappropriate physical contact with staff.
Financial abuse: For a myriad of reasons, residents of nursing homes might be unable to manage their own finances. This makes them a prime target for scammers and abusers. Putting aside the petty theft that can take place where caretakers take small items of value from their rooms, financial abuse can also occur on a much larger scale in the form of check fraud.
Signs: Strange bank transactions or charges, new credit cards or bank accounts in the resident’s name, or a new change in power of attorney.
When it comes to finding proof of nursing home abuse, it can be tricky. Depending on the facility, faculty and administration may be uncooperative with families who are accusing their staff of abuse. They can stonewall requests for records or meetings with administration, or cover up for staff members who have a history of abusing patients in order to prevent legal action. A private investigator could be the perfect professional to investigate claims of nursing home abuse. Private investigators are licensed by the state and have access to verified databases comparable to that of law enforcement that allow them to run background checks on subjects in the investigation, from administration to caretakers. They can also look up the facility’s litigation records to determine whether or not they have a history of litigation with the families of residents. Private investigators can go undercover to infiltrate the facility and document the unseen factors such as living conditions, treatment of residents, and the oversight of administration.
If you have need of a private investigator for a nursing home abuse investigation, call Lauth Investigations International today for a free quote on our investigation services and learn how we can help your family get clarity in crucial matters. Call today at 317-951-1100 or visit us online at www.lauthinveststg.wpengine.com. When it comes to the safety of your loved ones, you deserve facts, not fiction.
Private investigators have a cultural reputation for many things—surveillance, infidelity, undercover operations—the exciting things we’re used to seeing in movies and television. Many people are unaware that private investigators also take a huge piece of their corporate pie from insurance investigation. Private investigators use their unique skillsets and experiences to pursue the truth in insurance claims to establish their merit and prevent insurance fraud.
There are many ways to commit insurance fraud. For example,
a homeowner might remove property from their home and then report it as stolen.
They might deliberately cause damage to their property and then report a freak
occurrence, or weather, as the culprit. When a suspect claim comes across a
processor’s desk, they can hand it over to a private investigator to perform
due-diligence and vet the claim.
Private investigators can use their famed surveillance
methodology to track the homeowner to a secure location where “stolen” property
is being stored. They could use their access to verified databases to look at
an individual’s various histories, such as criminal, transience, and
litigation. All relevant information is compiled and generated in the form of a
comprehensive report in which the private investigator provides clear
recommendations regarding the validity of the claim.
Sometimes insurance companies only want the private
investigator to take pictures of an accident site, or an injury, or maybe they
just want some spot-check surveillance on an employee claiming worker’s
compensation. Another way insurance companies can rely on private investigators
is with document review. Private investigators can comb repair receipts,
financial records, police reports, and social media for evidence the claim is
fraudulent.
Some insurance companies rely on their own internal investigators to vet and process their claims. It may be more cost-effective to keep the investigation in-house, or leadership might be more comfortable using an internal investigator. The inherent problem with any internal investigation is that any investigating agents who have a stake—direct or otherwise—in the insurance company cannot be completely objective. In an industry where litigation is not only possible, but likely, insurers and guarantors of benefits must be sure their investigations are comprehensive and will hold up to scrutiny.
A common unforeseen issue with handling insurance claim
investigations internally is that it has the potential to slow down daily
operations. Claims gather and bottle-neck at the choke point in the process,
causing employees to feel overwhelmed and increasing their margin of error,
which may result in more lost time and resources correcting those errors. One of
the greatest advantages of hiring a private investigator to vet insurance
claims is their valuable autonomy. They have their own databases, their own
league of investigators, and their own processes. The investigations process
can move quickly because there is very rarely a chain of command and little
bureaucracy involved, leading to more closed claims and greater success for the
company.
Contracting due-diligence out to private investigators means
less stress on internal employees and another layer of credibility for the
investigation. Whether as a replacement for an internal team or on a
case-by-case basis, private investigators can give insurance providers the
valuable information and expertise they need to close cases swiftly and
effectively.
