Contextual events like the #MeToo movement and other public allegations of employee misconduct have many companies throughout the nation reevaluating their investigative needs when it comes to internal conflicts. Among those companies are powerhouses like Microsoft. On May 10, 2019, Satya Nadella, the Chief Executive Officer of Microsoft, announced new efforts to increase the size of its internal investigation teams in order to better address reports of employee misconduct and harassment.
Nadella reportedly said in a company-wide announcement, “I want people to point out my flaws.” This transparent statement of accountability is symptomatic of an accountable business culture, in which employees at all levels of involvement know there is a right way and a wrong way to handle an internal investigation. The head of Microsoft’s HR department, Kathleen Hogan, confirmed to Quartz that this initiative will focus on five areas of the company’s internal operations, including behavior, manager expectations, investigations, accountability, and data transparency. The team is growing from a 7-person team to a total of 23 people, with senior leadership involved in making instrumental changes in weekly meetings, with the caveat that this level of change “does take time.”
The expansion of Microsoft’s investigative team will ensure internal issues, such as sexual harassment allegations, and issues surrounding theft and fraud, will be examined in a more thorough, comprehensive manner. Any action on the part of management at the conclusion of these investigations will be the result of a more diverse set of eyes performing their due diligence. This will reduce the company’s total litigation costs that may result from a wrongful termination lawsuit based on a faulty investigation, as well as bolster the quality of a case when every step of an investigation is given the time and dedication it deserves.
For smaller companies, especially small businesses with fewer than 500 employees, the total cost to hire a fully equipped, comprehensive team of investigators may be more than they can handle. Microsoft, after all, generates billions of dollars in revenue every year, and has the financial capability to set these investigative measures in motion. So where does that leave smaller businesses?
While it can cost a company like Microsoft millions per year for a team dedicated solely to the supervision and investigation of internal issues, the cost to smaller businesses can remain in the tens of thousands when they seek the consultation of an external investigator, like a private detective, or another type of independent investigator. Having teams of professionals dedicated to a company’s internal crises may increase the quality of every investigation, but private investigators bring something invaluable to the table: unimpeachable integrity and objectivity.
After all, an internal team of investigators is still internal. Despite the quality of any investigation within a company, the respondent to any legal action can claim the business or corporation was not objective in their investigation, because the investigators had a stake in the outcome of the investigation as employees of that business. A private investigator’s independence and autonomy means their only loyalty is to the truth, and their findings will face a higher threshold of scrutiny in a court of law. Private investigators also make great witnesses, who can state in-person how their investigative methods lead them to their conclusion and assure the court that all avenues were explored when preparing their findings.
However, some companies learn too late that it’s prudent to hire a private investigator prior to the onset of a corporate crisis. An internal investigation can spin out of control fast, and the integrity of the case can be compromised. Companies bring in internal investigators after an incident has been reported, or long after attempts to resolve the issue internally have been exhausted. In order to minimize costs to the company due to factors such risk oversight, poor business practices, and inefficient human resource operations, businesses should have an independent specialist like a private investigator evaluate a company’s preparedness for a range of common corporate crises.
If you have a corporate crisis and need solutions, Lauth Investigations International is the private investigation firm for you. Call 317-951-1100 today, or visit our services page for more information.
Every business—from the mom-and-pop shop to corporate America—will encounter some form of crisis during their operation. Crises come in all shapes and sizes, including employee malingering, internal theft, brand protection, and a myriad of lawsuits that could bring an established business to its knees. When disaster strikes, it is the reflex of most companies to handle the matter internally, often delaying important investigative measures out of uncertainty, ignorance on how to proceed, or both. While an internal investigation allows a company to control available information and minimize any consequences, an independent external investigation conducted by a private investigator is the best course when it comes to finding a comprehensive solution to any corporate crisis. The important thing to remember is you cannot wait when a crisis arises, and hiring a private investigator should be one of the first items on your to-do list.
Independent private investigatiors provide the best solutions from the onset of the investigation. Investigators too often run into roadblocks during investigations because they are working from a narrative and timeline that has already been established by an internal party. When you have a qualified and objective investigator handling the investigation from the beginning, it lays a solid foundation that will lead to credible leads, proper gathering of evidence, and quality conversations with potential witnesses.
During a fact-finding process, internal investigators may not have considered all angles and left many leads unexplored. Potential witnesses within the workforce need to be interviewed and their statements recorded, but an internal investigator—usually a Human Resources representative or upper management employee—may not have the qualifications. Any witness testimony may be tainted because the investigator is not properly trained in interview and rapport. Witness statements could also be false or inconsistent because they fear reprisal from an internal investigator who may have clout when it comes to the employee’s future at that business. When a private investigator is retained weeks after the onset of the investigation, witness’s memories may be inaccurate or even non-existent. In some cases, an employee may have already left the company, or changed addresses. This results in more investigative measures required to locate that employee, which costs money and labor hours to the investigator.
Witness statements are valuable, but not so much as hard evidence that cannot be interpreted for a particular spin. One common example is surveillance footage. An internal investigator may think to pull surveillance footage from a single camera near the site of the incident or crisis, but the investigator may not pull surveillance footage from other cameras that could contain valuable information. Most companies invest in security systems that recycles surveillance tape after a short period of time, sometimes as little as five days. Once an independent private investigator is retained, valuable footage is gone, and other fact-finding measures will be necessary—again, more time and money at the cost to the company.
It is possible for an internal investigation to play out smoothly—at least at first glance. Even if the internal investigator is well-qualified to conduct the investigation, there will always be the question of objectivity when dealing with an internal investigation. A successful investigation that concludes with the termination of an employee who was found to be at fault for the crisis or incident has the potential to result in legal action. In this example, it would be a wrongful-termination suit. When argued in a court of law, it’s easy for the terminated employee to cast doubt on their former employer by citing the investigation into their wrongdoing was conducted by an internal employee with a direct stake in the outcome. When a private investigator handles the investigation from beginning to end, there will never be a question of objectivity, because a private investigator’s task is to find the truth—not manufacture a solution that will mollify their client.
When your company encounters a crisis, do not hesitate to retain a private investigator to find a solution. The time and resources spent on an internal investigation may all be in vain when the chips are down. To protect your business and its profits, take immediate action when a corporate crisis arrives by retaining a private investigator that will provide you with the expertise and objectivity for a successful solution.
If your business has encountered a corporate crisis, call Lauth Investigations International today for a free consultation. Call 317-951-1100 or find us online at www.lauthinveststg.wpengine.com
Even if you’re not a fan of Fox’s successful prime time drama, Empire, you’re likely aware of the name Jussie Smollett by now. Smollett has come under fire in the media and on the internet for his allegedly false account of a racially-motivated attack against him in January, where he alleged two men attempted to strangle him and pour bleach on him. When the story first broke, it was shaping up to be a watershed moment in conversations about how the current administration is affecting race-relations throughout the country. After law enforcement conducted an investigation into his version of events, they’ve released statements that Smollett may have hired the men responsible to help him stage the attack. The case has created divisive new conversations about the United States’ current political climate, but is also prompting career investigators to highlight the importance of thorough and diligent fact-finding in the early stages of any investigation—especially within corporations.
Conducting an investigation with unimpeachable integrity is very similar to building a structure ready to withstand natural disasters. Laying a firm groundwork from the moment of the intake narrative will set an impregnable foundation allowing investigators and support staff to develop strong leads. Investigators must be prepared to ask every question—albeit inane or delicate—in order to ensure they are getting all of the existing, relevant information on the case. This is a process called fact-finding, in which a victim or witness’s statement is documented and entered into record, thereby allowing investigators to thoroughly vet every aspect of their statement. Were they in fact present when the incident took place? Can they accurately describe the alleged perpetrator? Is their story consistent across multiple iterations?
As is the case with any investigation, operatives are racing against the clock. With time, witnesses’ memories fade and witnesses themselves disappear, having relocated or simply left town. As time goes by, evidence is eroded, eventually disappearing, eliminating the leads they might have developed. This is why thorough fact-finding is so important, because investigators who are operating off false or inaccurate leads can lose days or weeks on a case as they chase a lead that will eventually come to no end. While investigators chase those dead leads, the truth about what actually occurred dissolves into obscurity.
Investigators in the Smollett case were able to vet his account of events and discover there may be more to the story than meets the eye. The case was not an isolated incident of allegedly false accusations having major consequences for the parties involved. Regardless of why an individual would make false accusations—whether it was with malice or simply a mistake—these circumstances could occur in many areas of life that could be devastating to both individuals and corporations.
Allegations of misconduct in the workplace immediately come to mind. Whether it’s allegations of theft or sexual harassment, these are the kinds of cases where it’s crucial to have the intake narrative well-documented, with detailed first accounts from all principles on the who, where, when, how, and why in any series of events. Cases regarding misconduct in the workplace have a higher chance of being litigated following the completion of any investigation, usually through civil and wrongful termination lawsuits.
A thorough and diligent private investigator is an invaluable asset to both sides of any investigation, as they are an independent third party and do not have a stake in the outcome of the investigation. Any fact-finding performed by an objective third party stands up to a much higher degree of scrutiny by the opposition. Investigators who are directly employed by any parties in either side have a lot to lose if their employer faces ruin following a lawsuit.
Which brings us to another issue in handling the fact-finding internally. Internal investigators can have a variety of qualifications depending on the corporation’s procedure. It’s true some businesses have licensed investigators on retainer to assist in regular operations, like a business who hires a private investigator to run a background check on a candidate for an upper management position. However, depending on the size of the company, the investigating party in some corporate crises is just the head of Human Resources—who might then be supervising other subordinates to do the legwork. Human Resource managers are invaluable employees who keep businesses running like clockwork, but this does not necessarily qualify them to conduct an investigation in every possible scenario, such as investigations requiring surveillance, undercover work, or properly documenting any evidence that might be recovered. This kind of oversight can have disastrous consequences in the later stages of an investigation, or even in a court of law. The opposition’s case is strengthened when there is evidence an internal investigator has not done their due-diligence.
Corporations of all sizes, trades, and levels of notoriety experience crises throughout their history. When disaster strikes and the stakes are high, it’s important to retain the services of a qualified, licensed, private investigator to begin an investigation. It’s not uncommon for a private investigator to be hired on after internal investigators have already made an attempt. It’s best to start strong, with due-diligent service from a seasoned external investigator to lay an impenetrable foundation for a thorough investigation.
Divorce and child custody are polarizing topics in the United States. Divorce itself is an ugly business. Two people who stood in front of their friends and families and promised themselves to another now find themselves in a situation where the life they built together is over. Often it is a storm of heightened emotions, personal crises, mediation, negotiation, carping, and resentment. For many, children sit in the eye of the storm, helplessly witnessing the destruction of their family unit around them. As if this were not tumultuous enough, children often become silent pawns between two parents or caregivers who seek to hurt one another. When developing a strategy for navigating a custody situation, caregivers often do not consider the possibility of hiring a private investigator to help build a credible case for sole or partial custody.
Many couples who are on the brink of divorce, or already treading in the harsh current of proceedings, default to the advice of lawyers, the court system, and child services when it comes to issues of custody. There is a myriad of reasons for this, including a parent’s financial means, work schedule, health issues, and ignorance. What’s problematic about leaving issues of custody in the hands of lawyers and the courts is families in turmoil become files in a drawer. The decisions made on behalf of the legal system often rest on the review of a mountain of paperwork; courts relying on police reports, financial/asset summaries, psychological evaluations, et cetera. What’s on paper becomes the load bearing beam for any decision made regarding custody, because caregivers in conflict are both subject to scrutiny in their statements against the other.
Private investigators have a tool chest similar to that of law enforcement allowing them to document a subject’s movements, behavior, and treatment of their children—both prior to divorce proceedings and after. Members of law enforcement are often the most credible investigators in the eyes of the court. However, unless a criminal act is reported, such as domestic violence or child neglect, law enforcement has little to no involvement in custody cases. Parents without those tools at hand are left with little recourse. Any evidence they document themselves is subject to scrutiny by the courts and by opposing counsel as misrepresented, inaccurate, or downright false. In those cases, those parents trying to build a credible case against their co-parent or caregiver can be maligned as malicious by opposing counsel, and those details may prove to be to their detriment.
The number one advantage of hiring a private investigator to document a questionable parent’s behavior is their ability to move through any environment undetected. Despite the fact a study determined there was an excess of 78,000 private investigators employed in the United States alone in 2017, you’ll never see a good one in the field. Private investigators are trained to blend into the crowd and surveil inconspicuously in order to ensure the subject does not modify their behavior for the benefit of being watched. In addition to hiding in plain sight, part of maintaining success in their profession means staying up to date on the best available surveillance technology on the market in order to gather evidence for their cases. Things like cameras disguised as ink pens, or drones with quiet motors that will not be easily detected. Parents are on their very best behavior when in mediation or appearing before a judge, but private investigators can completely upset the current state of a custody case with evidence they uncover in the field. They can document things like abuse and neglect through photographs, video, audio recordings, witness testimony, and the same examination of vital documents that would be performed by the courts. Their training has equipped them to be on the lookout for things like substance dependency, such as alcoholism, drug addiction, or gambling problems. They can also document the opposing caregiver’s living conditions, whether or not the child is clean and well-fed, and their emotional wellness while in the care of said person. What makes a private investigator a particularly valuable asset is they are an objective third-party. Even if they have in fact been paid by one party in a custody case, misrepresentation of facts on their part may mollify their client in the moment, but will ultimately hurt their integrity with future business. Due to this, private investigators can become unimpeachable witnesses to behavior they’ve seen on the part of the opposing side that would damage the child’s well-being.
Private investigators can take on child custody cases at many different levels, all of which can be beneficial to the parent who wishes to establish a case against another parent or caregiver who they perceive to have questionable integrity. As with any investigation, the sooner the process of documenting and gathering evidence starts, the stronger a foundation the parent will have when they present their case before a judge. Parents who are considering divorcing a co-parent or caregiver and intend to establish a pattern of unfitness should consult a private investigator right away. The subject is more likely to proceed as they would normally prior to news that their partner is taking them to court. While the subject may not suspect they are being legally surveilled during a divorce proceeding, they are aware of the fact that—at a minimum—their behavior and actions during that time will be taken under consideration by the courts. The time to start collecting evidence is before divorce papers are drawn up and served.
However, it’s no mystery circumstances may not allow for this. Events prompting divorce proceedings may be very sudden, allowing no time for a hyper-covert investigation on behalf of the client. Parents who are in abusive relationships may not have access to the financial resources for this kind of initiative. As such, many private investigators enter the case when divorce is already a reality and custody proceedings are in full swing. One of the major criticisms of the court system in custody cases is children are often defaulted to the custody of their mothers, leaving fit fathers or other caregivers with few options. In one such example, an investigator from Indianapolis, IN was hired to investigate the parental fitness of a mother fighting her ex-husband and his parents for custody of their eight-year-old daughter. The child was shuttled back and forth between her mother and father’s respective homes for a few months while family court proceedings moved at a glacial pace. The father became increasingly concerned about his daughter while she was in her mother’s custody, and hired a private investigator to find answers. The investigator uncovered the mother’s place of residence on the record was dilapidated, dirty, and not at all a suitable environment for a child. Additionally, the investigator found the mother’s new husband had a criminal record, regularly used drugs, and had questionable judgement when it came to things like social media interaction and encounters with law enforcement. This led to the father retaining full custody of his daughter, with the mother being allowed only supervised visits. This investigative strategy is a two-way street, meaning that a parent who has been falsely accused of abuse or neglect in order to limit access to their child can hire a private investigator to disprove these claims, document the proper living conditions for the child in question, and secure evidence of malicious intent on behalf of the caregiver making false allegations.
Children should never be used as chess pawns in a messy divorce. Ultimately, any child custody investigation should be about the child’s safety and well-being—not about which parent is righteous in their indignation. A private investigator’s expertise, testimony, and lack of bias can shine a crisp, contextual light on the muddied waters of a child custody case.
It is said, ambiguous loss is the most traumatic of human experiences, and when someone you love goes missing, it is a trauma unlike any other.
Ambiguous loss occurs without understanding or closure, leaving a person searching for answers. Ambiguous loss confounds the process of grieving, leaving a person with prolonged unresolved grief and deep emotional trauma.
Ambiguous loss can be classified in two categories, psychological and physical. Psychological and physical loss differ in terms of what and why exactly the person is grieving.
Physical ambiguous loss means the body of a loved is no longer present, such as a missing person or unrecovered body, resulting from war, a catastrophe such as 9/11 or kidnapping, but the person is still remembered psychologically because there is still a chance the person may return. Such is the case with a missing person. This type of loss results in trauma and can cause Post Traumatic Stress Disorder (PTSD).
Psychological Loss is a type of loss that is a result of a loved one still physically present, but psychologically absent. Psychological loss can occur when the brain of a loved one is affected, such as traumatic brain injury or Alzheimer’s disease.
When a person goes missing, loved ones are left with more questions than answers, leaving them searching, not only for the missing person but for answers.
Professor Emeritus at the University of Minnesota, Dr. Pauline Boss is a pioneer who has studied ambiguous loss since 1973, and her decades of research have revealed those who suffer from ambiguous loss without finality, face a particularly difficult burden. Whether it is the experience of caring for a parent with Alzheimer’s disease, or someone awaiting the fate of a family member who has disappeared under suspicious circumstances or a disastrous event such as 9/11 or Hurricane Katrina, the loss is magnified because it is linked to lack of closure.
Those experiencing ambiguous loss find it difficult to understand, cope and almost impossible to move forward with their lives without professional counseling, love and support.
Experiencing grief is a vital part of healing, but ambiguous loss stalls the process of grieving, sometimes indefinitely. With the possibility a missing person may be alive, individuals are confounded as to how to cope.
Parents and family members of missing persons say there is no such thing as closure. Dr. Pauline Boss says the idea of closure can lead us astray – it’s a myth that needs to be set aside, like accepting the idea grief has five linear stages and we simply come out the other side and done with it.
Five Stages of Grief
It is widely accepted there are five stages of grief:
Denial
Anger
Bargaining
Depression
Acceptance
While many helpful programs are focused on these various stages, they are not necessarily experienced on order, nor are they inclusive to other issues that commonly arise, and they certainly do not include what a family experiences when a loved one goes missing.
In my nearly 30 years working with families of missing persons and unsolved homicides, I have witnessed all stages of grief and ambiguity, finding the profound effects of a loved one going missing is multi-generational and all encompassing.
Family members of missing persons must live with people’s misconception that the individual or family must move on. Like PTSD flashbacks, a missing loved one is a traumatic event that does not end, and each life event is a reminder the individual, is gone without a trace.
Those of us who have never experienced having a loved one disappear, tend to react to situations using our own experiences and may relate the disappearance of an individual to the death of someone we have loved passing away. The problem is, with a missing person there is no place to grieve, to visit, no physical body to mourn.
Constant daily uncertainty is a major source of stress, emotionally, physically, psychologically and with a missing person, the uncertainty does not dissipate. When others expect one to move on, they commonly do not understand circumstances simply do not allow it.
It is not uncommon for families to experience all phases of ambiguous loss taking a toll both physically and mentally. While I was there to help, I often found myself the one who was thankful as I was blessed to see and meet, the most amazing, strong, and courageous individuals. Getting to know these families made me face my own vulnerability and the fact this can happen to any family.
The most moving of my recollections is of a young mother who had gone missing under suspicious circumstances. Her mother had contacted me and knew something terrible had happened to her daughter, insistent police needed to investigate more aggressively.
She had been missing a year during Christmas of 2002. Her mother called me to discuss her daughter’s case and told me that her granddaughter had written a letter to Santa and wanted to read it to me.
The little girl wrote:
“Dear Santa, I am not writing you for toys this year. The only thing I want for Christmas is for my Mommy to come home.”
My heart broke for this little girl. Little did I know, fast forward fifteen years later, I would be having a conversation with the same child. She had grown into a beautiful young lady and miraculously living a normal life despite growing up without her mother who remains missing. Not all are so fortunate.
Sometimes we forget how many people are impacted when a loved one goes missing. Children of missing persons, siblings, grandparents, parents, and other family and friends. The impact is immeasurable on the family structure and one needing to be studied further. What we do know, is the trauma of ambiguous loss affects everyone differently and a family can quickly spiral out of control without immediate intervention.
When a person goes missing, children are displaced, families can suffer financially due to loss of income or assets becoming tied up in the legal process, siblings of missing persons, children especially, face numerous obstacles when being raised in a household where ongoing trauma is occurring and they must live in the shadow of someone no longer there.
With missing children, parents are faced with the “not knowing” on a day to day basis. When an adult child goes missing, parents are not only left with the “not knowing”, they also face the possibility of raising their grandchildren.
As with the young girl who I watched grow up, her grandmother somehow found the courage to raise her granddaughter while continuing to search for anything leading to her missing daughter. She had found a balance providing a healthy and loving environment for her granddaughter, while facing she may never see her own daughter again.
Though not the product of abstract academic research, it was written by parents of missing children, with the assistance of law enforcement and youth professionals, containing critical information, guidance and tools parents need to help find their missing child while making every effort to focus on staying healthy. The guide contains much information to simply help families make it through a day.
Many of the parents who helped write the handbook, I had the honor of working with over the course of decades. Following, we will summarize the first 48 hours a family must make it through when a loved one goes missing. While it is focused on families who have missing children, this handbook is an important resource for anyone with a missing person in their life, regardless of age.
While the handbook contains steps to take to effectively work with law enforcement, media volunteers, how to disseminate fliers, and more – the most important part of the handbook is Chapter 7 focusing on maintaining health, preparing for the long term, the importance of not utilizing substances and medications to deal with the loss, and uniting with your remaining children focusing on their security and potential emotional issues.
“Hanging onto my sanity for a minute at a time often took all of my energy. I could not begin to look several days down the road,” said Colleen Nick, mother of Morgan who vanished June 9, 1995.
When your child is missing, you are overwhelmed with questions from police, neighbors, family and friends, and the media. At times, a parent may be faced with decisions they never thought they would have to make. One can begin to feel isolated, confused and utterly desperate with nowhere to go for support, but there is hope and it is found in the experience of other parents of missing persons who are courageous, and in my opinion, heroic.
The First 24 Hours (A Child is Missing: A Family Survival Guide)
Request police issue a “Be On the Look Out” (BOLO) message.
Limit access to your home until police have arrived to collect evidence. It is important not to touch or remove anything from your child’s room.
Ask for the contact information of the law enforcement officer assigned to your case. Keep in a safe place.
Provide law enforcement with facts related to the disappearance of your child, including what has already been done to find the child.
Have a good photograph available of your child and include a detailed description of your child and what your child was wearing.
Make a list of friends, family and acquaintances and contact information for anyone who may have information about your child’s whereabouts. Include anyone who has moved in or out of the neighborhood within the last year.
Make copies of photographs of your child in both black and white and color to provide to law enforcement, NCMEC, and media.
Ask your law enforcement agency to organize a search for your child both foot patrol and canine.
Ask law enforcement to issue an AMBER ALERT if your child’s disappearance meets the criteria.
Ask law enforcement for guidance when working with media. It is important not to divulge information law enforcement does not want released to media possibly compromising the recovery efforts of your child.
Designate one individual to answer your phone notating and summarizing each phone call, complete with contact information for each person who has called in one notebook.
In addition, keep a notebook with you at all times to write down thoughts, questions, and important information, such as names, dates and telephone numbers.
Take good care of yourself and your family because your child needs you to be strong. Force yourself to eat, rest and talk to others about your feelings.
The Next 24 Hours
Ask for a meeting with your investigator to discuss steps being taken to find your child. Ensure your investigator has a copy of Missing and Abducted Children: A Law Enforcement Guide to Case Investigation and Program Management. They can call NCMEC at 1-800-THE-LOST to obtain a copy. In addition, ask them to contact the Crimes Against Children Coordinator in their local FBI Field Office to obtain a copy of the FBI’s Child Abduction Response Plan.
Expand your list of friends, acquaintances, extended family members, landscapers, delivery persons, babysitters and anyone who may have seen your child during or following their disappearance or abduction.
Look at personal calendars, newspapers and community events calendars to see if there may be any clues as to who may have been in the area and provide this information to law enforcement.
Understand you will be asked to take a polygraph. This is standard procedure.
Ask your law enforcement agency to request NCMEC issue a Broadcast Fax to law enforcement agencies throughout the country.
Work cooperatively with your law enforcement agency to issue press releases and media events.
Talk to law enforcement about the use of a reward.
Report all information and/or extortion attempts to law enforcement immediately.
Have a second telephone line installed with call forwarding, Caller ID and call waiting. If you do not have one, get a cell phone so you can receive calls when you are away from home and forward all calls to it.
Make a list of what volunteers can do for you and your family.
Contact your child’s doctor and dentist and request copies of medical records and x-rays to provide to police. Ask the doctor to expedite your request based upon the circumstances.
Take care of yourself and your family and do not be afraid to ask others to help take care of your physical and emotional needs. Your remaining children need to know you are also there for them while staying strong and healthy for them all.
The resounding message here is family members of missing persons must take care of themselves and include others in their journey to help them along when they are tiring.
It was June 9, 1995, on a beautiful evening in the small town of Alma, Arkansas. Alma is located along I-40 within the Arkansas River Valley at the edge of the Ozark Mountains with a population under 5,000 people.
That evening was the first time 6-year old Morgan Nick had gone to a baseball game. Her mother Colleen was attending the Rookie League game at the Alma ballpark and Morgan had whined about having to sit next to her mother in the bleachers. There was a nearby sand pile with other children playing and Morgan wanted to play. It was within eyesight and only seconds away, so Colleen consented.
Morgan Nick, age 6, vanished from Alma, Arkansas on June 9, 1995
Morgan ran to the sandpile, laughing with the other children while Colleen turned her head back to watch the Marlins and Pythons. A player whacked the ball and two runners tied the game, then a run was scored, and the Pythons won the game. The sound of the crowd cheering was deafening.
When Colleen stood up, she could see Morgan’s playmates walking down the hill away from the sandpile, but where was Morgan? It was approximately 10:30 p.m.
The children told Colleen, Morgan was pouring sand out of her shoe near her mother’s car parked nearby. Colleen frantically searched. Morgan was gone.
Later, the children would tell police they saw a man approach Morgan. Another abduction attempt had occurred in Alma the same day and police had a composite sketched based on witnesses of the other incident.
Thousands of leads later, numerous appearances on national news talk shows, even America’s Most Wanted, and Morgan’s mother is nowhere closer to knowing what happened to her daughter. Police have interviewed hundreds of persons of interest, searched homes and wells, and dug up slabs of concrete with backhoes, but Morgan remains missing 23 years later.
The stakes are high when a person vanishes involuntarily.
Morgan’s mother Colleen spent years keeping Morgan’s room the way it was when she vanished. She bought Christmas presents and a birthday present each year, hoping Morgan would someday return to open them.
The emotional toll is beyond words.
On Morgan’s Birthday, September 12, 2014, Colleen wrote an Open Letter to Morgan, posted on the NCMEC blog.
A Letter to Our Missing Daughter Morgan Nick
Dearest Morgan,
Today is your 26th birthday. Today marks twenty birthdays without you here. We miss you so desperately and our hearts are ragged with grief. We have searched for you every single day since the day you were kidnapped from us at the Little League Baseball field in Alma, Arkansas.
You were only 6 years old. We went with our friends to watch one of their children play in the game. You threw your arms around my neck in a bear hug, planted a kiss on my cheek, and ran to catch fireflies with your friends.
It is the last time that I saw you. There have been so many days since then of emptiness and heartache.
On this birthday I choose to think about your laughter, your smile, the twinkle in your sparkling blue eyes. I celebrate who you are and the deep and lasting joy that you bring to our family.
I smile today as I think about your 5th birthday. For that birthday, we took you to the Humane Society with the promise of adopting a kitten. You, my precious little girl with your big heart, took one look around the cat room and picked out the ugliest, scrawniest, most pitiful looking kitten in the entire place. Such a tiny little thing, that it was mostly all eyes.
Dad and I used our best parental powers of persuasion to get you to pick a different kitten, to look at the older cats, to choose any other feline besides that poor ugly kitty. It looked like someone had taken the worst leftover colors of mud, stirred them together, and used them to design a kitten.
You planted your five-year-old feet, looked us straight in the eye and declared that this was the kitten you were taking home. No ifs, ands, or buts about it. You would not budge, and you resolutely refused to take a second look at any other cat or kitten in the room. You had a fire of conviction in your heart.
The unexpected obstacle we faced was we were not able to adopt on that Saturday but had to wait until Monday to finalize. For the rest of the weekend and all-day Monday, you fretted and pouted and worried someone else would take “your” kitten home with them. We tried to assure you that no one else would want that cat. We didn’t want to say it was because it was so tiny, or so ugly, or so-nothing-at-all-but-eyes. You could see only beauty and you were in love.
Finally, Monday afternoon came, and dad brought it home with him after work. In that moment, your daddy was your biggest hero because he had saved your kitten.
You tenderly snuggled that little bit of fur into your arms and declared that her name was Emily. You adored your new kitten and she loved you right back. Emily gained some weight and filled out a bit. Her colors started to take shape. We began to see the same beauty in her that you had seen in that very first moment.
Where you went, Emily went. You played together. You ate together. You watched Barney together. You slept together.
Which brings me to the photo. It captures everything we love about you. I would slip into your room late at night and stand there, watching the two of you sleeping together, in awe of your sweetness, and my heart would squeeze a little tighter.
So many birthdays have passed since then. So many days since a stranger ripped you from our hearts.
My sweet girl, if you should happen to read this, we want you to know how very important and special you are to us. You are a blessing we cannot live without. We feel cheated by every day that goes by and we do not see your smile, hear your bubbly laughter, or listen to your thoughts and ideas. We have never stopped believing that we will find you. We are saving all our hugs and kisses for you.
Please be strong and brave, with a fire of conviction in your heart, just like the day you picked out your kitten!
On this birthday we promise you that we will always fight for you. We will bring you back home to our family where you belong. We will always love you! We will never give up.
Love Mom (Colleen Nick) & Dad
One cannot help but feel the Nick family’s loss. So many birthdays, so many Christmases, so many days wondering if Morgan is alive. How on earth have they done it?
Hope is incredibly important in life for health, happiness, success and coping. Research shows optimistic people are more likely to live fulfilling lives and to enjoy life. In addition, hope relieves stress reducing the risk of many leading causes of death such as high blood pressure and heart attacks.
Having hope takes a special kind of courage I have found so many families of missing persons have mustered during the most difficult time of their lives . . . not just one season but many Seasons of Hope.
According to the Bureau of Labor Statistics, as of 2010, there were over 34,7000 licensed private investigators operating throughout the United States. The Bureau projects by 2020, the figure will increase twenty percent—resulting in almost 42,000 PIs. Though they may be great in number, you may never spot one, because private investigators have a unique set of skills allowing them to blend in with all walks of society.
When the average person thinks of a private investigator, it often evokes a handful of stereotyped images. Sherlock Holmes is one of the most famous private investigators in the global lexicon—even if he is fictional. In the United States, the film noire genre gave average citizens a staple look for PIs; long, tan trench coats, matching fedora hats, toting cameras with obnoxiously long lenses. More contemporary private sleuths are often thought of as being clad in all black and wearing dark sunglasses. Because these images have permeated American culture, a private investigator fitting any of these descriptions can instantly have their covers blown. With a surge in surveillance culture and the ubiquity of technology and social media, private investigators in the 21st century must modify their investigative methods to adapt to a world where everyone is watching.
Close, But Not Too Close
Even in a world where individuals often have their eyes glued to a screen, it is easier than ever for a private investigator to have their cover blown while in the field. Rise in the saturation of crime coverage in both local and national media has citizens paying attention to their surroundings more than ever, especially when walking to and from their vehicles, and when developing a home security system. Despite concerns about the proverbial “Big Brother,” invading human privacy, the U.S. began to appreciate surveillance technology as a nation after a CCTV camera captured the perpetrators behind the Boston Marathon bombing in the summer of 2013. Law enforcement investigating the tragedy were able to identify Tamerlan and Dzhokhar Tsarnaev in a crowd of thousands, tracking every move they made until the fateful moment when they planted the two homemade pressure-cooker bombs killing three people and injuring hundreds more.
In 2018, the nation saw a rise in law enforcement agencies utilizing drones in their investigations, leading to a new wave of outrage and concern over the violation of privacy and spying. As of December 6th, over 900 law enforcement agencies were reported to use drones in their casework. This heightened awareness in the American population has forced private investigators to redefine their standards for proximity to a subject. Of course, a PI must be close enough to properly observe the subject, and despite their benefits, long camera lenses outside of large events inundated with press can just as likely be the aspect that blows a private investigator’s cover. Being too close to a subject can provoke them to confront the investigator and compromise the entire investigation. This obliterates future opportunities for surveillance and collection of evidence, as the subject will be on high-alert.
Do Your Homework
Prior to a stake-out or any form of field surveillance, private investigators must conduct extensive research about the area in order to move fluidly and avoid detection. Study of local businesses and restaurants can inform a private investigator what the public will be doing in the area, and increase their chances of successfully blending in with a crowd. In order to keep a low profile, PIs must place themselves in the mindset of a local. Places like coffee shops, restaurants, or shopping malls can be ideal places for surveillance, as there are built-in explanations for a person sitting or milling about without purpose for extended periods of time. In situations where this is not the case, it’s important for the investigator to have a method for making themselves appear occupied to cover their presence in an area. Luckily, a person staring at their phone for large blocks of time will raise no alarms with the subject or anyone else. Books, laptops, or accompaniment by an associate for “lunch” are also tried-and-true covers. Many private investigation periodicals recommend conducting as much online research as possible prior to surveillance in order to limit exposure. This means searching public databases, combing news articles, and scraping social media to arm oneself with as much information as possible.
Blending in is the name of the game when you’re a private investigator.
Stealthy Sleuths
As mentioned above, everyday citizens are more hypervigilant than ever. Subjects with a history in the criminal justice system or with law enforcement will be even more so. As such, the concept of tailing a subject is becoming less effective, resulting in the private investigator “getting made” by their target. Subjects will recognize the same face after multiple sightings, even if it is in a crowd, and strange vehicles parked in the same location for hours at a time are sure to draw suspicion. This is where thorough research with a private investigator’s client can become invaluable. Reconnaissance at the hands of a client can provide the investigator with information allowing them to be more inconspicuous when following a subject from location to location. For example, a spouse suspicious of infidelity can provide the private investigator with their spouse’s daily schedule—what time they wake up, their morning routine, addresses for their employment, frequent lunch locations, extra-curricular activities, the addresses of friends’ homes, the list goes on and on.
Competent Cover
Even the most catlike of private investigators will have their covers blown from time to time. That’s why it’s imperative to have a bulletproof cover story. If they’ve done their research, private investigators can be ready with a plausible reason for being in the area, such as house-hunting, shopping, or just being plain lost and in need of direction. These quick explanations will cause a subject to lower their guard and reconsider their suspicion. Just as is the case with any deception, too many details pierce the veil. Being caught with surveillance equipment like cameras or microphones will also require explanation, but in a culture saturated with technology, this can also be easily explained. Camera drawing too much attention? Not if you’re a professional photographer on assignment. Microphone too conspicuous? It’s no longer a stretch to believe the average citizen is a fledgling podcaster or filmmaker recording “foley” or “walla” noise for their project.
Gender Bender As is the case with many professions, media and culture have defined the role of private investigator as one for a man, which often leaves women out of the conversation. However, it could be argued female private investigators have a much better chance of remaining undetected in surveillance. While social code continues to grow and develop, women are often socialized to diminish themselves—to listen, not speak. Follow instead of lead. Men are socialized to be forward and confident in the interest of being some kind of alpha, while women are known to be better at reading a room, picking up on behavioral cues that might inform their investigation, and their perceived gentility improves their chances of a subject or witness trusting and opening up to them. These aspects of our society are the same ones preventing citizens from suspending disbelief when a woman is accused of a violent crime. A woman would never do that. This allows a female private investigator to conduct field surveillance with more freedom.
Technology has spiked over the last 25 years at astronomical proportions, and our population’s socialization has changed dramatically since the invention of social media. While this may have hampered private investigators in their work, the proper tools, flexible strategies, and an analytical mind can get the job done. Whatever a private investigator’s method for remaining inconspicuous in the field, there is no doubt that as society changes, so must their methodology.
Divorce and child custody are polarizing topics in the United States. Divorce itself is an ugly business. Two people who stood in front of their friends and families and promised themselves to another now find themselves in a situation where the life they built together is over. Often it is a storm of heightened emotions, personal crises, mediation, negotiation, carping, and resentment. For many, children sit in the eye of the storm, helplessly witnessing the destruction of their family unit around them. As if this were not tumultuous enough, children often become silent pawns between two parents or caregivers who seek to hurt one another. When developing a strategy for navigating a custody situation, caregivers often do not consider the possibility of 
However, it’s no mystery circumstances may not allow for this. Events prompting divorce proceedings may be very sudden, allowing no time for a hyper-covert investigation on behalf of the client. Parents who are in abusive relationships may not have access to the financial resources for this kind of initiative. As such, many private investigators enter the case when divorce is already a reality and custody proceedings are in full swing. One of the major criticisms of the court system in custody cases is children are often defaulted to the custody of their mothers, leaving fit fathers or other caregivers with few options. In one such example, an investigator from Indianapolis, IN was hired to investigate the parental fitness of a mother fighting her ex-husband and his parents for custody of their eight-year-old daughter. The child was shuttled back and forth between her mother and father’s respective homes for a few months while family court proceedings moved at a glacial pace. The father became increasingly concerned about his daughter while she was in her mother’s custody, and hired a private investigator to find answers. The investigator uncovered the mother’s place of residence on the record was dilapidated, dirty, and not at all a suitable environment for a child. Additionally, the investigator found the mother’s new husband had a criminal record, regularly used drugs, and had questionable judgement when it came to things like social media interaction and encounters with law enforcement. This led to the father retaining full custody of his daughter, with the mother being allowed only supervised visits. This investigative strategy is a two-way street, meaning that a parent who has been falsely accused of abuse or neglect in order to limit access to their child can hire a private investigator to disprove these claims, document the proper living conditions for the child in question, and secure evidence of malicious intent on behalf of the caregiver making false allegations. 
As is the case with many professions, media and culture have defined the role of private investigator as one for a man, which often